Job Number 24007118

　　Job Category Rooms & Guest Services Operations

　　Location Marriott's Harbour Point and Sunset Pointe at Shelter Cove, 4 Shelter Cove Lane, Hilton Head Island, South Carolina, United States

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Non-Management

　　Additional Information : This hotel is owned and operated by an independent franchisee, Marriott Vacations Worldwide. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International, Inc..

　　Position will be based at Marriott's Monarch at Sea Pines located at 91 North Sea Pines Dr., Hilton Head, SC, 29928

　　JOB SUMMARY

　　Supervise the Front Office staff to ensure excellent owner/guest service. Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight owners and guests. Supervise other front desk associates to ensure property coverage and prompt owner/guest service addressing their needs in a professional, positive, and timely manner. Process all owner/guest check-ins while confirming reservations and villa/room assignments. Process all payment types such as room charges, cash, checks, and credit/debit cards. Coordinate with Housekeeping to track readiness of rooms for check-in. Anticipate and address owner/guests' service needs.

　　Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

　　CORE WORK ACTIVITIES

　　Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

　　Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information.

　　Anticipate and address guests' service needs.

　　Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

　　Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards.

　　Perform other duties as assigned.

　　Attention to customer service with a professional and pleasant personality.

　　Available to work a flexible schedule including evenings, weekends, and holidays.

　　This company is an equal opportunity employer.

　　frnch1