At Houston Methodist, the Food Services Coordinator position is responsible for assisting with a large array of responsibilities across the overall operation of the Food and Nutrition Services department which include the coordination of a wide variety of daily activities, e.g., catering, counting cash, supervision, cold production, etc. In the absence of the Manager, this position must possess the appropriate job knowledge and skill to follow through as well as correct problems with customers, patients, staff and visitors. This position actively participates in the department's quality/performance improvement programs. The Food Services Coordinator position supports training new personnel on department procedures. This position also supports all functions of Retail, Catering, Patient Services and Culinary, duties which may include, cash handling, audits, inventory, service recovery and food production. The Food Services Coordinator position communicates with peers and management regarding identified hazards in the workplace, ensures correct procedures in cleaning of equipment and sanitation of work areas.

　　PEOPLE ESSENTIAL FUNCTIONS

　　Role models to team members effective communication skills, assisting in their development of such skills. Maintains positive and open communication with staff and other departments, responding to employee and customer concerns, taking appropriate action to address needs.

　　Independently and expertly serves as the department primary resource for staff ensuring optimal department services and outcomes. Supports training of new personnel in food service operation procedures. Develops skills of team members and continually assists with improving skills, performance and outcomes.

　　Facilitates problem resolution within the work unit. Coordinates schedules for staff to ensure appropriate coverage

　　Conducts self in a manner that is congruent with cultural diversity, equity and inclusion principles. Initiates improvement of department scores for employee engagement, i.e. peer-to-peer accountability

　　SERVICE ESSENTIAL FUNCTIONS

　　Coordinates daily activities and the larger array of responsibilities across the department's operations.

　　Identifies, anticipates potential customer problems and resolves patient and visitor issues with a high level of customer service, professionalism and compassion. Maintains high standards of service to meet customer needs.

　　Monitors and adjusts activities of the team to ensure optimum customer experience. Implements appropriate intervention with issues concerning customers, patients, staff and visitors with positive outcomes

　　QUALITY/SAFETY ESSENTIAL FUNCTIONS

　　Collects relevant data, compiles information for management decisions and ensures the successful execution of department services using appropriate resources. Reconciles data to determine if department improvements are achieved.

　　Proactively identifies opportunities for corrective action, facilitating process improvement initiatives, providing recommendations. Maintains a safe environment, following all policies and procedures for safety, hazardous materials, emergency preparedness and patient privacy. Ensures compliance with local Food Ordinances

　　FINANCE ESSENTIAL FUNCTIONS

　　Implements department strategies to achieve financial target and staffing needs, developing others to do the same, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications

　　Maintains and reports key financial and/or operational metrics, processes as directed by management

　　Assists in maintaining inventory par levels, cash handling/audits, and waste tracking. Utilizes efficient and cost-effective work practices with department resources and supplies

　　Self-motivated to independently manage time effectively, and prioritize daily tasks, assisting coworkers

　　GROWTH/INNOVATION ESSENTIAL FUNCTIONS

　　Participates in one or more department or hospital committees or subcommittees and facilitates the accomplishment of the goals of the committee. Follows up on action items as necessary to ensure completion of assignments.

　　Seeks guidance and validation of knowledge base, skill level and decision-making as necessary, especially in areas of question, from preceptor and assigned licensed personnel. Completes and updates the My Development Plan on an on-going basis

　　This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

　　EDUCATION

　　High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)WORK EXPERIENCE

　　Four years in food service, hospitality or industry operation with two years progressive informal leadership experience

　　Cash handling experience preferred

　　LICENSES AND CERTIFICATIONS - REQUIRED

　　Certified Food Manager -- Local relevant Food Services Manager (FSM) certification within 90 days or

　　Food Handlers Permit -- Once the above FSM certification is obtained, Food Handler (FH) certification from an accredited food handler training course approved by the Texas Department of State Health Services (TXDSHS) or by the American National Standards Institute (ANSI) is no longer required

　　KNOWLEDGE, SKILLS, AND ABILITIES

　　Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

　　Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

　　Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

　　Knowledge of special diets

　　Ability to delegate tasks to co-workers to complete daily assignments

　　Ability to make decisions based on relevant information

　　Knowledge of computers, word processing and spreadsheet software

　　Adheres to the Food and Nutrition Services Standards of Appearance

　　SUPPLEMENTAL REQUIREMENTS

　　WORK ATTIRE

　　Uniform Yes

　　Scrubs Yes

　　Business professional Yes

　　Other (department approved) No

　　ON-CALL*

　　*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

　　On Call* NoTRAVEL**

　　Travel specifications may vary by department

　　May require travel within the Houston Metropolitan area No

　　May require travel outside Houston Metropolitan area No

　　Company Profile:

　　Since 2000, Houston Methodist Willowbrook Hospital has been serving Northwest Houston residents. Houston Methodist Willowbrook Hospital is a comprehensive acute care facility and has been named a Magnet recognized health care facility by the American Nurses Credentialing Center’s (ANCC) Magnet Recognition Program®. With 358 operating beds, 20 operating rooms and more than 2,300 employees, Houston Methodist Willowbrook Hospital provides comprehensive, personalized care for patients in Champions, Tomball, Magnolia, Spring and Cypress.

　　Houston Methodist is an equal opportunity employer inclusive of women, minorities, disabled persons and veterans.

　　Equal Employment Opportunity

　　Houston Methodist is an Equal Opportunity Employer.

　　Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.

　　Houston Methodist is an Equal Opportunity Employer.

　　Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.