A Floor Manager will support all Housekeeping and Laundry operations including the development of the Team Members with in the group so to provide an exceptional experience for our Guests.

　　What will I be doing?

　　As a Floor Manager, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. A Floor Manager will also be required to assist the Executive Housekeeper/Housekeeping Manager and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

　　Assist with overseeing Housekeeping/Laundry operationsOperate within departmental budgets through effective stock and cost controls and well managed schedulesSupport departmental targets and objectives, work schedules, budgets, and policies and proceduresEnsure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standardsPerform routine inspections of all Housekeeping areas and report any issues to the Executive HousekeeperImplement, effectively, all Housekeeping policies and procedures including Health and Safety and securityMonitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team workEnsure team members have an up-to-date knowledge of all room categories and amenitiesAssist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliersEnsure staffing levels cover business demandsEnsure ongoing training to support the Executive HousekeeperEnsure communication meetings are conductedManage staff performance issues in compliance with company policies and proceduresSupport managing, training and developing the teamDeputise in absence of the Executive HousekeeperProvide excellent guest serviceAssist other departments wherever necessaryWhat are we looking for?

　　A Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

　　Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacityA high school certificate or equivalentHigh level of commercial awareness and cost control capabilitiesProficiency, at a basic level, with computers and computer programs, including Microsoft OfficeExcellent leadership, interpersonal and communication skillsCommitted to delivering high levels of customer serviceAbility to work under pressureExcellent grooming standardsFlexibility to respond to a range of different work situationsKnowledge of Workplace, Health, Safety and Hygiene is essentialStrong communication skillsA passion for delivering exceptional levels of guest serviceIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

　　Familiar with Property Management SystemsExperience managing a department and Profit and Loss accountHigh level of IT proficiencyWhat will it be like to work for Hilton?

　　Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

　　Job: Housekeeping and Laundry

　　Title: Floor Manager

　　Location: null

　　Requisition ID: HOT0A8KR

　　EOE/AA/Disabled/Veterans