Pay Range: $16.00 - $21.14

　　Responsible for a variety of tasks within the Information Processing area. Operations functions include but not limited to answering internal and external customer questions, performing account maintenance and verification, reconciling the payment of monies to outside agencies, processing complex transactions, ensuring compliance with regulations, resolving exception issues. Call Center functions include addressing a wide range of customer questions. Maintains effective customer service and sales skills in order to conform to service standards and measured goals.

　　Education and Experience:

　　High school diploma or GED

　　Customer service and/ or sales experience helpful

　　Skills and Abilities:

　　Strong communication and interpersonal skills

　　PC skills to include MS Word, Excel, and data entry

　　Must have a positive attitude, adaptable to change, and willingness to work in a team environment

　　Strong customer service skills

　　Strong organizational skills

　　Basic accounting skills helpful, but not required

　　Understanding of double entry bookkeeping as it relates to daily production work.

　　Tasks Performed:

　　50% Process monetary and non-monetary transactions. Assigned tasks may include, but are not limited to data input functions; verification of data; scanning and indexing; reconciling assigned accounts; resolving exception issues; researching accurately and efficiently. Respond to internal customer inquiries.

　　40% Address and resolve a wide range of customer inquiries in a timely and complete manner from various sources while maintaining individual and department service level and sales goals. Resolve customer complaints, problems, and errors in a timely and complete manner.

　　5% Ensure all security measures, regulations, procedures, and controls are adhered to.

　　5% Other duties as assigned

　　Physical Requirements:

　　Communicate effectively with internal and/or external customers

　　Stationary 75% of time or greater

　　Move Objects to Maximum 10 lbs

　　NBT Bank offers a stimulating work environment that recognizes talent and encourages teamwork. Our employees benefit from a total compensation package, including competitive salary, bonuses and a wide range of benefits for eligible employees - like our Student Loan Repayment Program. Join NBT Bank and build your career through the many growth, learning and collaborative opportunities made available across the company.

　　EEO is the law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf)

　　EEO is the Law Poster Supplement

　　Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)

　　Family Medical Leave Act (FMLA) Poster

　　Employee Polygraph Protection Act (EPPA) (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)

　　NBT Bank is an equal opportunity employer and fully supports a diversified environment. We do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or veteran status, recently separated veterans, genetic information, victims of domestic violence and stalking or any other class protected by Federal, State or local law. This policy applies to all terms of employment.

　　NBT Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the Careers website or submission process, please call 1-888-804-1771 or contact us via email at [email protected]. The Human Resources Shared Service Center hours of operation are Monday through Friday, 8:00 AM to 5:00 PM EST.