Who Are We? With an "A" health rating and solid year-over-year growth, San Francisco Federal Credit Union’s (SFFedCU) membership is now over 45,000, with assets surpassing $1 billion and branches located in San Francisco and San Mateo County. Continuing along its highly successful growth trajectory, SFFedCU is seeking a Floating Branch Services Supervisor who is ready to make a difference to this transforming, growth-oriented and locally based credit union. The Position The Floating Branch Services Supervisor serves in a leadership capacity and assists the Branch Manager with inspiring and supporting staff in providing superior member service, achieving branch sales goals, overseeing and maintaining sound operations. In partnership with the Retail Management, the Floating Branch Services Supervisor is responsible for scheduling, coaching, training/development and ensuring the branch remains compliant with regulatory standards. This role will help with providing input and compiling documentation for performance reviews, process and complete various reports, provide overrides as needed and ensure a high level of quality of work by team members. Responsibilities • In conjunction with Retail management, develop and manage team member(s) performance to meet/exceed all assigned goals • Creates an industry leading member service experience by modeling, following, and coaching to the Credit Union’s core values and member service program • Understands and keeps up with state and federal laws and regulations • Resolves complaints, adjusts errors and answer questions promptly • Leads by example in providing support with opening and closing duties, taking on Vault Teller functions and efficiently working with high volumes of cash, such as processing various teller transactions, balancing and auditing cash drawer, cash-machine, vault and ATM; efficiently and enthusiastically opens new accounts for new and existing members • Interviews, processes and funds consumer loan requests as well as makes recommendations to the Consumer Lending Team • Completes and provides support to staff in functions such as payroll, ACH, accounts payable, collections, ATM, cash advances and wire transfers • Maintains accurate transaction records and balances cash drawer daily and notifies Management of any discrepancies in a timely manner • Accurately processes, or helps staff to process, all member requests, such as deposits, back office transactions, record retention, imaging, as well as Returned Items in a timely manner • Cross-sells all credit union products and services while displaying a comprehensive understanding of all product features/benefit • Provides support for all team members and provides prompt, effective, and prudent resolutions to internal conflicts and performance issues. Promptly involves necessary parties in reaching these resolutions when a need for counseling arises • Consistently generates and acquires new business, promotes new membership, increases membership growth and maintains excellent business relationships within the designated community • Ability to travel to all San Francisco Federal Credit Union locations Who Are You? • A minimum of three (3) years related experience in a financial institution with a minimum of one(1)year lead/Supervisory experience. Possess and consistently deliver strong customer service and sales skills • Ability to be well organized, team-player, motivated and flexible with working hours, able to work Saturdays, holidays and overtime as needed, maintaining attendance and punctuality requirements • Possess good mathematical aptitude, in addition to outstanding written and oral communication skills; display proficiency in use of cash handling machines and Microsoft Office software programs • Complies with appropriate legal, regulatory, internal control and quality standard requirements of the Credit Union including the Bank Secrecy Act Why Join Us? Our compensation package includes an excellent benefits program including medical, dental, vision and life insurance plans, generous PTO, 40l(k) contributions, profit sharing, a competitive base compensation, bi-annual incentives as well as tuition reimbursement. SFFedCU is an Equal Employment Opportunity Employer. In accordance with federal and state laws, SFFedCU does not discriminate in employment because of race, color, religion, sex, pregnancy, childbirth, breastfeeding or related condition, ancestry, medical condition (associated with cancer, a history of cancer or genetic characteristics), veteran or military status, sexual orientation, gender, gender identity or gender expression, HIV/AIDS status, genetic information or any other characteristic protected by law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified candidates with arrest and conviction records.