About Rivian

　　Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

　　As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

　　Role Summary

　　Rivian Fleet Solutions and Strategic Programs is seeking a Fleet Solutions Lead to support Rivian's high visibility fleet customers and to build out and launch strategic fleet programs. As our Fleet Solutions Lead, you will navigate a fast-paced operating environment, serve as a trusted advisor to our largest customers, spearhead strategic pilot programs, and oversee key business initiatives to deliver the world's best fleet customer experience. The Fleet Solutions team ensures an exceptional ownership experience for Rivian's fleet customers and drives internal execution on strategic fleet initiatives that will advance and accelerate our customers' fleet electrification goals.

　　You will partner with numerous internal stakeholders to drive our customers' strategic objectives and help build out a growing number of fleet programs to advance and accelerate the commercial sector's transition to clean transportation. To be successful in this role, you will need to manage multiple strategic customer relationships, solve incredibly complex problems, become an expert in the fleet landscape, and drive organizational processes and program changes throughout the business.

　　Responsibilities

　　Manage multiple fleet customer accounts and resolve problems quickly

　　Collaborate with internal stakeholders to build efficient and scalable solutions, processes and programs

　　Ensure a successful customer onboarding experience for new fleet customers

　　Manage strategic fleet pilot programs and new program launches

　　Build scalable support models for fleet customers

　　Identify gaps in the customer experience and close them quickly

　　Understand customers' technical problems and find solutions

　　Develop and distribute reporting on program-level statuses

　　Leverage change management principles to effectively manage business and customer operational changes

　　Qualifications

　　Proven ability to successfully support high-touch and strategic customers

　　Ability to think critically and work in an ambiguous, fast-paced, and iterative environments

　　Proven track record of executing multiple projects simultaneously from start to finish

　　Passion for operations, fleet electrification, project management, sales and process improvement

　　In depth understanding and track record of scaling businesses and operations

　　5+ years of relevant B2B experience

　　BS or equivalent

　　An innovative, enterprise-centric mindset and approach

　　Obsessed with providing the best customer experience

　　Equal Opportunity

　　Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

　　Rivian is committed to ensuring that our hiring process is accessible for p