DESCRIPTION

Customer Service Advisor - Parts - Scoresby

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Customer Service Advisor to join our team specialising in Customer Service Parts department, and support for our Customer Support Centre in Scoresby.

In this role, you will make an impact in the following ways:

· Be the first point of contact for our valued customers across the South Pacific region

· Answer Parts related inquiries from customer calls and emails

· Assisting with parts interpretation and the provision of required parts

· Advise on part suitability and talk your customers through the best solution for the job

· Orders and quotes received and processed in a timely manner

To be successful in this role you will need the following:

· Customer service experience is essential

· Parts interpreter or automotive knowledge is advantageous

· Adaptability to new software and processes – Salesforce experience an advantage!

· Able to prioritise complex tasks and troubleshoot

· Must be able to work a Rotating Roster

· Hybrid working arrangement available

Compensation and Benefits

Hybrid Rotating Roster

Competitive Salary

Overtime Loading penalties

Uniforms provided

Comprehensive Cummins product training provided

Discounts with select private health insurance, PC software/hardware and a range of vehicles

Annual remuneration review

Participation in an annual variable compensation (bonus) program

A range of personal and professional benefits

Onsite parking

Employee Assistance Program available to employees

Paid Parental leave (Conditions apply)

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

We are proud to be recognised as a WORK180 Endorsed Employer for All Women. Click here (link to our work180 page: https://work180.com/en-au/for-women/employer/cummins-australia/jobs ) to check out our Benefits.

RESPONSIBILITIES

In this role, you will make an impact in the following ways:

· Be the first point of contact for our valued customers across the South Pacific region

· Answer Parts related inquiries from customer calls and emails

· Assisting with parts interpretation and the provision of required parts

· Advise on part suitability and talk your customers through the best solution for the job

· Orders and quotes received and processed in a timely manner

QUALIFICATIONS

To be successful in this role you will need the following:

· Customer service experience is essential

· Parts interpreter or automotive knowledge is advantageous

· Adaptability to new software and processes – Salesforce experience an advantage!

· Able to prioritise complex tasks and troubleshoot

· Must be able to work a Rotating Roster

· Hybrid working arrangement available

Job Service

Organization Cummins Inc.

Role Category

Job Type Office

ReqID 240005LL

Relocation Package No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.