Job Description

　　Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

　　We’re looking for an amazing Specialist, Fleet Learning & Development to fill this role. You’ll be responsible for supporting our Holland America Line (HAL) and Seabourn (SBN) brands. This role will play a pivotal role in fostering a culture of continuous learning and professional development within our organization.

　　The Specialist is responsible for supporting the Fleet L&D initiatives and implementations, including new learning programs, to ensure objectives are met and initiatives successfully implemented. This role must engage and partner with all shipboard Learning & Development Managers (LDMs) for all L&D initiatives, track the required regular reporting and use metrics to support continuous improvement opportunities.

　　Here’s a summary of what Holland America Line is looking for in its Specialist, Fleet Learning & Development. Is this you?

　　Responsibilities

　　Partner with shipboard and shoreside partners to conduct needs assessments to identify effective learning solutions and best L&D practices.

　　Identify and implement consistent L&D operational best practices across brands

　　Advise shipboard LDMs on related matters and maintain ongoing consistent, clear, and relevant communication across varied channels

　　Develop learning program documentation, shipboard SOPs and practices and find ways to standardize when possible across the group without impacting quality of individual brands

　　Build and maintain professional relations with operational department representatives to encourage collaborative partnerships and promptly respond to requests with accuracy and a courteous demeanor

　　Oversee the onboarding of newly recruited LDMs through effective training plans creation and execution; monitors performance of all LDMs in partnership with onboard HR Managers and shoreside Sr. Manager

　　Develop LDMs to conduct effective onboard needs assessments

　　Partner with the Sr. Manager to support the ongoing professional development of the onboard L&D team though meaningful learning and growth opportunities

　　Analyze the work environment/conditions to ensure inclusiveness and equity, and avoid unintended impact or barriers to full engagement

　　Collaborate with Leadership to develop and maintain L&D Dashboard

　　Establish metrics and evaluation methods to assess the impact and effectiveness of training programs

　　Track and analyze shipboard L&D Manager reports, provide feedback to formulate improvements, escalate issues as appropriate

　　Use metrics and data to identify areas of opportunity

　　Research and network internally and externally to keep up-to-date with the L&D trends and technologies to bring forward new ideas and development opportunities for the team and the overall function of L&D

　　Provide recommendations for continuous improvement of learning content and program effectiveness, based on feedback from shipboard L&D Managers and other relevant stakeholders.

　　Partner with the shoreside L&D team on content creation to support development needs identified

　　Conduct Train the Trainer sessions with LDMs and HR Managers for new and updated content

　　Requirements

　　Bachelor’s Degree in Human Resources, Learning & Development, Adult Education or equivalent experience

　　At least five (5) years’ experience in Learning & Development capacity

　　Hospitality industry experience considered an asset

　　Cruise industry experience considered an asset

　　Proven experience in instructional design, adult learning principles, and training facilitation

　　Flexible to changing priorities and willingness to support global 24/7 operation

　　Advanced skills in Microsoft Office Suite (Excel and PowerPoint)

　　Familiarity with various learning methodologies, eLearning authoring tools, and multimedia production

　　Strong project management skills, with the ability to manage multiple projects simultaneously and meet deadlines

　　High level of attention to detail and overseeing timely and high-quality work under pressure

　　Excellent communication and presentation skills, both written and verbal in English

　　Proficient in using learning management systems and other related software

　　Autonomous, resourceful, collaborative, and adaptive

　　Strong analytical and problem-solving abilities to assess training needs and measure training effectiveness

　　Strong understanding of the foundation of business partnership and ability to effectively work with and collaborate across all levels of the organization and across various cultures.

　　Ability to work effectively in a team-based, collaborative environment

　　Ability to collaborate with and manage teams indirectly

　　This is hybrid position and can be based either in Seattle, WA or Miami, FL

　　What You Can Expect

　　Cruise and Travel Privileges for You and Your Family

　　Health Benefits

　　401(k)

　　Employee Stock Purchase Plan

　　Training & Professional Development

　　Tuition & Professional Certification Reimbursement

　　Rewards & Incentives

　　Base Salary Range: $55,100.00 to $74,400.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

　　Our Culture…Stronger Together

　　Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html

　　Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

　　Americans with Disabilities Act (ADA)

　　Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [email protected]

　　#HAL