We are Athene. At Athene, we are driven to do more. We are a leading retirement services company that issues, reinsures and acquires retirement savings products designed for the increasing number of individuals and institutions seeking to fund retirement needs. We see every day as a new opportunity to measure ourselves against the best - and then we don't stop until we've set the bar even higher. We're ready to help you achieve more.

　　Purpose:

　　In this role, the FI Support Analysts will be responsible for a variety of activities that support the successful onboarding, ongoing production maintenance, technology expansion, and strategic industry partnership opportunities for large financial institutions and distribution partners. The FI Analysts will work closely with the Onboarding team, the Automation team, and our IT partners to support the implementation and ongoing support for business and technology needs for the Financial Institutions channel. In addition, the role will support our lead industry liaison to monitor and participate in various industry driven forums, ensuring Athene is recognized as a strategic industry leader. This role will also support case management for a concierge annuity product offering dealing with high net worth clients and their producers.

　　The candidate for this position will preferably have a broad understanding of annuity or insurance products, and familiarity with order entry platforms and administration platforms, as well as the interdependencies between them. This role will be focused on providing timely, accurate, and effective communication to our internal and external partners. This position will provide support and coordination between internal business and technical teams, distribution partners, and industry counterparts, focusing on the overall support required to be branded best-in-class by external distribution and industry competitors.

　　Accountabilities:

　　Partner with Onboarding, Automation, and collective Insurance Operations and IT teams to:

　　Support the onboarding implementation needs of new Financial Institution (FI) distribution partners

　　Provide ongoing support for distribution partner technology needs

　　Provide scoping, requirement gathering, and project support for FI related needs

　　Serve as primary contact for the reporting and resolution of FI production issues raised by Business Relationship Managers and Sales teams.

　　Assist in the research, analysis, and resolution of moderate to complex production issues experienced by FI partners.

　　Assist with testing of order entry platforms and distribution technology in support of production issue resolution efforts.

　　Provide production verification for periodic FI related releases

　　Act as a liaison between Onboarding, Automation, IT and business stakeholders to provide FI support.

　　Build relationships with stakeholders across the organization

　　Provide concierge case management for a high-net-worth annuity product offering

　　Facilitates application review & issuance

　　Facilitates post-issue case management

　　Coordinates written correspondence

　　Manages inbound/outbound customer and producer calls and inquiries

　　Provides exemplary service to high-net-worth clients and their financial advisors

　　Industry Collaboration Support

　　Attend and participate in industry working group and strategic vendor partner meetings

　　Support internal reporting and communication regarding industry and strategic vendor partner ongoing activity

　　Support management of a Microsoft Teams Sharepoint for industry and strategic partner current affairs

　　Assist industry liaison in building business case studies for prioritized industry solutions

　　Provide statistical and return-on-investment support for ongoing industry initiatives

　　Provide Athene best-interest data and feedback to ensure industry driven efforts align with Athene’s goals.

　　Qualifications and Experience:

　　Bachelor’s Degree or equivalent education

　　4+ years of professional/technical work experience required

　　Strong understanding of annuity products and operational process

　　Familiarity with Order Entry platforms and administration systems

　　Results oriented, self-motivated individual who takes ownership over assignments

　　Strong problem solving, communication, and conflict management skills

　　Ability to motivate and influence peers

　　Experienced with Microsoft Excel and Visio, as well as Jira and Confluence

　　Must be curious, organized, and able to thrive in a collaborative environment

　　Embraces changes and assists in guiding others through change

　　Understanding of and adherence to agile best practices and processes

　　Drive. Discipline. Confidence. Focus. Commitment. Learn more about working at Athene (https://www.athene.com/about/usa-careers) .

　　Athene is a Military Friendly Employer! Learn more about how we support our Veterans (https://www.athene.com/our-veterans) .

　　Athene celebrates diversity, is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.

　　We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create a diverse, inclusive and dynamic work environment at our various locations.