Why Compucom? (Overview)

　　Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Field Technician to join our team.

　　As a Field Service Technician, your role will include unparalleled technical support for our national home improvement retail client, allowing them to experience the best support available within the industry. The technician will support clients IT/Data problem tasks, provide prompt action, and deliver support and resolution for daily technical requirements.

　　What We Need & What You'll Do (Responsibilities)

　　Exceptional Customer Service and relationship building competence

　　Travel within a radius of up to 125+ miles daily in a specific route

　　Understand AC/DC and backup power concepts

　　Familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)

　　Manage triage, troubleshooting and resolution to client scope on IT equipment

　　Occasionally works at heights of 20’ to 25’, lift equipment training provided

　　Document efforts, issues and resolutions, close cases/tickets daily

　　Experience desired in copper and fiber cabling and various terminating connectors

　　Insight to POS, PC, Printers, Thin Clients, AP’s, Servers, Network switch equipment

　　Who You Are (Qualifications)

　　One year IT technical support experience

　　CompTIA A+ (Required)

　　Able to lift 50 lbs

　　Net+ CompTIA certification preferred

　　Driver's License (Required)

　　Our benefits include:

　　Health Insurance (Medical, Dental, Vision)

　　Basic Life/AD&D

　　Employee Assistance Program

　　Paid Holidays

　　Paid Time Off

　　401(k)

　　FSA/HSA Pre-Tax Benefits

　　Discounts

　　Life/Disability Plans

　　Equal Employment Opportunity

　　CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

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　　Fair Chance Ordinance

　　We will consider for employment qualified applicants with arrest and conviction recordsCity & County of San Francisco Fair Chance Ordinance (https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf) .

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　　Posted Date1 week ago(1/19/2024 11:59 AM)

　　Posting Location Des Moines, IA

　　Req # R0033751

　　Category IT

　　CompuCom Systems, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans.