JOB REQUIREMENTS: Field Support Representative I, II, III Job LocationsUS-WI-Madison Requisition ID 2023-17182 # of Openings 1 Category(Portal Searching) Customer Service/Support Position Type (PortalSearching) Regular Full-Time Overview Under direct supervision, theField Support Representative (FSR) is assigned to a temporary in-housetalent pool which provides replacement and/or short-term administrativeservices in place of Office Service Reps (and others) who are out of theoffice. The FSR will be assigned a home location but will be scheduledto visit other client sites within the region to provide multipledisciplines (fax, print, mail, reception and other duties, as assigned).NOTE: This position requires heavy travel (up to 75 %), and requireseither reliable public transportation or a clean driving record and apersonal vehicle. Business travel expenses will be reimbursed.Responsibilities CUSTOMER SERVICE * Ensures total customer (internal &external) satisfaction through understanding of customer expectations,proactive problem identification/resolution, and maximizingopportunities to build relationships.MAIL/PACKAGES/POUCHES * Receive,sort, and deliver all incoming mail & packages according to assignedfloors and within established time frames. Wrap, seal, weigh, affixpostage and dispatch all outgoing mail/packages in accordance withpostal regulations. * Prepare special outgoing inter-office pouchessent to client affiliates as scheduled (if applicable). * Package andprocess outgoing overnight items, i.e. Federal Express, UPS, etc., tomeet client and vendor deadlines. Log and deliver incoming overnightpackages within established time frames. * Log outgoing and incomingitems as required and review for accuracy/completeness. * In somelocations, may be required to walk and/or deliver by transportation anylegal package in a timely and proscribed manner. Secure necessarysignatures and documentation to confirmdelivery.SUPPLIES/COPYING/FAXING/ADMINISTRATION * Organize anddistribute supplies to client. Verify and log orders upon delivery.Monitor inventory of copy supplies, stock paper and toner and keepsupply area neat (inclusive of convenience copiers). * Handle items fordistribution to a segment of or all of client employees, affiliates,dealers, etc. * Estimate runtime on the small to medium photocopy jobs.Check all copies produced for quality and accuracy. Produce bound copiesof work when requested. Deliver and pick up copy jobs. * May provideminor maintenance of photocopy machine such as solving paper jams,placing service calls and routine cleanings. * Operate facsimilemachines; send and receive facsimiles. Keep complete and accurate logsof incoming and outgoing facsimiles. Where appropriate, generateactivity and confirmation... For full info follow application link. Weare an EEO/AA employer. Minority/Female/Individuals withDisabilities/Protected Veterans. ***** APPLICATION INSTRUCTIONS:Apply Online: ipc.us/t/43ADF6D7EB1B468E