We Are Campbell Scientific

　　We work to make a difference and help those working to advance science and technology for the benefit of humankind. Through our advanced measurement systems, our goal is to provide key insights to people using science and technology to solve massive global challenges including severe weather, climate change, limited natural resources, sustainable food production, energy production and distribution, and infrastructure safety.

　　What’s in it For You?

　　An attractive compensation package that includes not only pay and benefits but also opportunities for sharing in profits and ownership.

　　A great work culture where we work hard and make the time to enjoy both our work and the people around us.

　　Industry competitive salaries.

　　Challenging and engaging work that makes a difference on a global scale.

　　Role Title:

　　Field Services Team Leader

　　Reporting to:

　　Technical Support Engineer

　　Office

　　Campbell Scientific Africa, Stellenbosch Office

　　The Field Services Team Leader role will play a critical role in Campbell Scientific Africa’s system delivery, installation and customer support processes. Field Services Team Leader’s primary responsibility is to oversee all field service related activities, including weather station installations and maintenance call outs. This role will be required to manage and coordinate installation personnel as well as acting as a client facing project manager for field services.

　　What you will work on :-

　　Project Management:

　　Plan and coordinate field services activities, including travel arrangements, accommodation, equipment as required.

　　Closely work with production to ensure smooth handover from system assembly to field installation.

　　Manage sub-contractors related to field services.

　　Arrange and manage maintenance callouts.

　　Assist the sales team with installation proposals and costing.

　　Prepare installation and maintenance reports.

　　Team management and capacity building:

　　The role will be required to manage and train field services personnel, including tasks such as:

　　Training and performance management.

　　Medicals, first aid and adherence to health and safety.

　　Workshop oversight and safety.

　　Technical support

　　Although this position will primarily be responsible for field work activities, it will be expected to participate in technical support tickets as a way to translate field experience to customers and to enhance feedback to production.

　　Secondary responsibilities:

　　Oversee office maintenance (infrastructure, equipment and vehicles)General

　　Maintain an excellent working knowledge of the Company’s products and services.

　　Undertake travel away on Company business when required.

　　Document activities following company procedures and using company systems.

　　Any other duties as required by the company commensurate with the role and required skills.

　　Technical Skills and Competencies

　　Essential

　　Desirable

　　Experience in working with Campbell Scientific hardware offering and communication protocols.

　　x

　　Understanding of scientific principles underlying measurements and instrument operation in target market.

　　X

　　A strong customer focus and have experience working directly with customers and know how to develop and maintain professional relationships.

　　X

　　Good attention to detail and able to translate concepts in the physical hardware and software deliverables.

　　X

　　An excellent communicator, both written and verbal.

　　X

　　Have a ‘can-do’ and positive attitude and is innovative and creative in searching for better ways to do things.

　　X

　　An ability to give instructions and relay complex information, to a non-technical audience.

　　X

　　Experience as working as part of a team with shared responsibilities and targets.

　　X

　　Hold a RSA driving license

　　X

　　Willingness to travel within Southern Africa and globally if required

　　X

　　Experience in planning and coordinating activities for others.

　　X

　　Alignment with Campbell Scientific Values: Ability to demonstrate, understand and apply the Campbell Scientific’s Core ARCTIC Values:

　　Accountability – We value clear commitment that – in the eyes of others – have been kept. Give your best and work together to overcome obstacles.

　　Respect – We treat clients and fellow employees with trust, humility, respect and expect the same in return.

　　Client Centric – We focus on making a difference in the lives of our clients by providing positive experiences.

　　Team Work – We believe in collaborative approach to achieve our goals. We know every member brings diverseness to the effort. Have compassion for your team mates and celebrate their wins.

　　Innovation – We deliver innovative processes, products and experiences. This will continue to allow our teams to be empowered to connect, create and inspire. Innovations results from engendering creativity within an open and receptive culture.

　　Continually Improve – We relentlessly pursue constant improvements with our products, processes and employees, to deliver the most value to our clients for a reasonable cost. We support failure that results in learning and growth with the same enthusiasm we celebrate success.