Status Category:Full-Time

　　Exempt/Non-Exempt:Non-Exempt

　　Scheduled Hours Per Week:40

　　Job Code:NP0238

　　With over 120 offices and nearly 7,000 associates in major metropolitanareas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) deliverstop-level financial and employee business services to organizations of allsizes, as well as individual clients, by providing national-caliberexpertise combined with highly personalized service delivered at the localleve

　　CBIZ has been honored to be the recipient of several national recognitions:2022 Best and Brightest Companies to Work for in the Nation2023 Top Workplaces USA2022 America's Best Mid-Size Employers2022 Best and Brightest Companies in Wellness2022 Great Place to Work CertificationField Service Technicians install, upgrade, and maintain primary andbackup branch connectivity, all site infrastructure including networkhardware, computers, telephony, and print hardware, and all cabling.Technicians are required to schedule all maintenance, IMAC and multipleprojects in adherence with SLA's, rollout schedules and establisheddeadlines in support of Edward Jones branch offices, vendor sites and homeFA locations in specified service territory. Field Service Technicians mustmaster continuously evolving equipment and technologies, and train clientsas new architecture is deployed.

　　Essential Functions and Primary DutiesMaintain assigned locations and provide backup coverage for neighboringservice areas when required.Monitor and aggressively schedule incoming tasks, by offering earliestETA's possible, in assigned area in accordance with the client's desiredtime for all maintenance, project and IMAC activities with minimalsupervision.Work with minimal supervision to complete all maintenance, project, andIMAC calls in adherence with contractual Service Level Agreements (SLA's).Accurately track and account for all work time in assigned tasks and inon-line utilization module, and document ticket status including resolutiondetails.Follow proper escalation procedures to ensure all activities are addressed ina timely manner.Responsible for compliance with all Asset Management protocols includingtimely completion of necessary asset movement, proper packaging and shippingof all equipment being returned, and maintenance of a complete and up todate shipping log.Provide technical support to client in a timely manner with little or nodisruption to daily customer operations.Train client on all new technologies and hardware.Responsible for completing all required inventory activities related tocompany vehicles and branch locations to ensure all tools and parts are readyfor use at client site.Responsible to review and follow current documentation and processes.Schedule and complete all van maintenance in accordance with manufacturer andCBIZ Network Solutions specifications.Responsible for troubleshooting, repairing, and upgrading all telephony,computing, data, print, network, and AV hardware including but notlimited to routing hardware, computers, laptops, monitors, printers,and telephony equipment. Equipment serviced is subject to change as businessnInstall, maintain, and repair cabling in various commercial buildings.Provide cable management at end user and network equipment locations.Legally operate a company vehicle.Repair equipment off-site as needed.Provide excellent customer service.Listen to branch feedback, observe trends, identify common maintenanceissues, and inform management.Performs related work as required.Minimum QualificationsAssociate's degree from accredited college or technical school OR two ormore years IT and/or field service experienceAble to use all related computer hardware and softwareAble to use job related toolsAble to safely use step ladderAble to lift and/or move up to 100+ pounds of equipmentAble to hold and grip objects ble to read and review information on computer monitors for extended periodsof timeSubject to periods of prolonged walking, sitting, and standingPerforms bending, squatting, crawling, climbing, twisting,kneeling, and reaching both to ground level and overheadMaintain high speed internet accessMaintain a valid driver's license in the employee's state of residence,allowing him/her to legally operate a company vehicleAbility to provide documentation showing a minimum age of 21 for your companycar insuranceProvide a clean and safe location for the repair of equipment as requiredProvide a suitable workspace for performing Help Desk functionsMaintain residence in assigned territoryThe hourly rate for this job in this market is $22.60-$28.00. The specificcompensation for this role will be determined based on the education,experience, and skill set of the individual selected for this position. Thecompensation above is not representative of an employee's total