We are looking for a Field Service Technician to join our Laboratory Instruments department.

Do you have experience working with laboratory equipment or an electronics background with experience in a different kind of industry? Are you enjoying working in the field with customers?

We are looking for a Field Service Technician for our Lab Instruments team Sartorius based in Cambridgeshire or Hertfordshire. In this role, you will be responsible for the installation and servicing, repairing, calibrating Lab weighing equipment, centrifuges and lab water systems on customer sites in the region whilst delivering excellent customer service. On occasions you will be working further afield at other customer sites.

The team consists of 12 professionals, and we are looking forward to shaping the future with you. This position is available full time.

Grow with us – Your Responsibilities

On a daily basis you will be responsible for providing service and customer support during field and in house visits

You will manage all on site maintenance, test tasks for pipettes, diagnose errors or technical problems and determine reasonable solutions

You will produce timely and detailed service reports, issue certificate of analysis for equipment in a timely manner

Follow company’s procedures and policies as well as UKAS, ISO, GMP standards on customer sites

You will work closely with technical team and share information across the organization

Do you enjoy building relationship with customers? You will improve customer satisfaction; help maximise customer retention whilst providing excellent customer service

Find out more about the product range you will be responsible for Laboratory Balances Scales - Analytical Precision | Sartorius

What will convince us

You may have a degree in Electrical/Mechanical Engineering/Electromechanics or related discipline

You may have experience with laboratory equipment ie. balances, centrifuges, or other equipment, however training will be provided

Field service experience working in the pharmaceutical, biological, or chemical industry following GMP or ISO standards or UKAS accredited laboratory in a similar role would be desirable though candidates from other industries will also be considered (manufacturing, electronics tc.)

Ability to troubleshoot, test and service technical equipment

Ability to work autonomously and unsupervised

Ability to work flexibility and efficiently and to adapt quickly to changing work schedules

Willingness to travel focussing on the mentioned region

Strong customer service skills and great communication skills

Full – driving licence

In order to commence working with us, the successful candidate will have the right to work in the UK.

What we offer

As a growing global life science company, stock listed on the German DAX and TecDAX, Sartorius offers a wide range of benefits:

Welcoming Culture: Mutual support, team-spirit and international collaboration. Great Field Service team that supports each other and an area that allows more time with the customer, less time travelling. We believe in a strong work life balance therefore minimum overnight stays are required and usually planned well in advance.

Flexible work schedule: Home office contract, back office support for central planning of orders, self-reliant organization of customer visits, at least one month in advance planning of customer visits thanks to long-term maintenance contracts

Personal and Professional Development: mentoring, leadership programs, internal seminar offerings

Making an impact right from the start: Comprehensive onboarding, including a virtual online platform – even before joining, professional technical training on all devices of your area of responsibility

Attractive Working Conditions

37.5 hours working week

25 days annual leave plus public holidays

Annual option to buy, sell or carry over annual leave

Company car with fuel card

Health Wellbeing

Competitive benefits package, including:

Private Medical Insurance

Private Dental Insurance

Group Life Assurance

Travel Insurance (Employee Paid)

Salary Sacrifice Health Assessment Service

Salary Sacrifice Cycle to Work Scheme

Planning Ahead For Your Future

Group Personal Pension Plan

Group Income Protection

Salary Sacrifice Will Writing Service

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers