JOB REQUIREMENTS: Location: Milwaukee, WI Summary: The Field CustomerService Engineer serves as primary customer contact on technical andservice-related problems on a wide range of industrial, robotic andprinting equipment. Diagnoses electronic, mechanical, software andsystem failures, using established procedures provided by our highlyrated service training department. This job may include any aspect offield support, including electrical/electronics, hardware, software,PC\'s, and networking. Provides technical support to customers onoperational or maintenance aspects of system equipment. Determines mostcost-effective repair/resolution to minimize customer downtime. NOTE:THIS IS NOT AN INFORMATION TECHNOLOGY (IT) POSITION - requireselectrical and mechanical experience Duties and Responsibilities:Primary responsibility will be to install, troubleshoot and repair avariety of industrial products that include, but are not limited to;printing and packaging equipment, cash recycling products, inserting andsorting machines, credit card attaching and processing systems, roboticsand any other applicable third-party accessories attached as part of thesystem. Schedule and perform regular predictive/preventive maintenanceinspections on equipment. Provide support by managing parts inventory,customer service calls and preventative maintenance schedules. Fosterpositive customer relations and a high degree of customer satisfactionby communicating effectively with customers. Act as a liaison betweenthe customer and other departments/functions of the company. May need toprovide an \"on call\" level of service up to seven (7) day/weektwenty-four (24) hour/day for emergency customer assistance; respond toemergency and non-scheduled calls for service within establishedresponse time goals. Supervisory Responsibilities: N/A Competencies(Skills, Knowledge and Abilities): Requires understanding of computerprogram functionality and software troubleshooting skills. Stronginterpersonal/customer relation skills. Ability to build and maintainstrong customer relationships by understanding their operations andinstilling confidence with effective proactive communication. Ability toeffectively resolve conflict internally and externally. Ability toaccomplish the describe duties through appropriate hand, power, andtesting tools/equipment. Ability to reason logically and make sounddecisions along... For full info follow application link. Bell andHowell is an Equal Opportunity Employer. It is the policy of Bell andHowell to administer employment based solely on an individual\'squalifications, ability and performance without regard to race, color,religion, gender identity, sex, sexual orientation, age, nationalorigin, disability, veteran status, marital status, or any othercharacteristic protected by federal, state or local law. If you are notable to utilize our system, please contact us at [email protected] orcall 919-767-6405. ***** APPLICATION INSTRUCTIONS: Apply Online:ipc.us/t/BBED9EF2F3F0499B