Job Type

　　Full-time

　　Description

　　(Advanced Environmental Monitoring) is the global leader in innovativemission critical weather, wildfire and water monitoring and intelligencesolutions. We aim to be the world's essential source for environmentalinsights - enabling decisive action and positive outcomes for our customersand their constituents. Our family of innovators offers world-classhydrometeorological technologies and services, including sensors,dataloggers, telemetry, and advanced analytics and software. Ourtechnology and services empower the communities and organizations to survive -and thrive - in the face of escalating environmental risks.

　　This position will supervise, plan, and oversee the day-to-day operationsof field service team personnel.

　　This position will provide supervision and direction on a cross functionalbasis and will report to the Field Service Manager.

　　Monitor, maintain, integrate, install, troubleshoot and repair AEMenvironmental products and systems.Ensure day-to-day safe working practices and procedures are followed by thefield service team personnel.Assist with identifying, hiring, and overseeing the training ofqualified field service personnel.Oversee the training of field service team new hires and existing teampersonnel as required.Oversee and arrange, as required, travel assignments for field serviceteam personnel.Ensure timely submittal of all documentation, reports, invoices, andexpenses for the field service team.Collaborate in completing performance reviews for each member of the fieldteam where applicable.Ensure service orders are assigned in a timely manner. This includesassigning high-priority service orders within 24 hours.Actively participate in pre-proposal communications with the customer toensure a full understanding of the customers' field service projectrequirements.Collaborate in generating detailed field service project management planswith internal departments.Configure appropriate system designs based on customer's requirements.Work with commercial and customer success teams as required to plan orresolve field service projects or related sales order and customer issues.Oversee construction, installation, acceptance, and maintenanceactivities that utilize subcontractors on assigned field service projects.Verify field sites are ready for work and the necessary materials,equipment and permissions are in place prior to dispatching crews orsubcontractors to the field sites.Program data loggers with customer specific requirements and develop datalogger code to communicate with various sensor inputs.Create reports for individual inspection rounds, end of year summaries,and installations.Provide feedback to design and development teams, discuss design issues,and investigate problems.Communicate effectively and professionally with customers, provideequipment and system recommendations, and ensure needs and issues areresolved in a timely manner.Coordinate with the project management team to achieve project deliverables.Apply data integrity standards to ensure that timely entry, accuracy,and consistency of data is used in any system, or digital tool thatstores, processes, or retrieves data.Approval of field team timecards where applicable.Ensure that all project documentation is consistently maintained to reflectaccurate project status.Ensure defined standard operating practices and procedures are implementedand followed within the field service teams.This job description may not be inclusive of all assigned duties,responsibilities, or aspects of the job described, and may be amended atany time at the sole discretion of the Employer.Requirements

　　Associate degree in physical/natural science, engineering, hydrologyor an applicable equivalent combination of education, experience and/ortrainin5+ years of technical/field service team supervision or leadership.3+ years' experience as an installer of mounting hardware, sensors,cables, masts, antennas, satellite dishes or network equipment an asset.Strong attention to detail and a passion for data related to meteorology,environmental monitoring, flood warning, wildfire, and public safety.Proven operation and proper use of common hand and machine toolsProven operation and proper use of digital multi-meters, oscilloscope,and other electrical diagnostic toolsAbility to read electrical schematics and wiring diagrams.Demonstrated experience supervising a technical field service team ofsimilar size.PMP certification would be preferred.Ability to prioritize and delegate tasks.Proven track record in project management, subcontractor management,customer service operations, and fiscal management skills.Knowledge of DC circuitry and circuitry analysis, electronics, and radiocommunications.Construction skills: concrete foundation work, conduit experience,masonry, trenching, and structures preferred.Experience with RF Environments, cellular/satellite telemetry, orother data collection platforms is preferred.Understanding of hydrological and meteorological engineering principles.