JOB REQUIREMENTS: Field Service Engineer, Repair ID 2024-3721 # ofOpenings 1 Category Technical Services Job Description At Terso, westrive to be pioneers in RFID technology and provide the perfectinventory management solution for our customers. This requires anincredible team comprised of individuals whose talents are unmatched andwho all aim to achieve astounding things. What we do is important, butwho we are is essential. Our field team plays a critical role inimplementing our existing and custom solutions. If you love solvingproblems on the fly, flying around the country and buildingrelationships with others, please apply. This is an exciting opportunityto join our dynamic team as a Field Service Engineer, Repair on ourCustomer Success team. JOB OBJECTIVE: Reporting to the Manager, CustomerOperations, the Field Service Engineer, Repair plays a pivotal role inour Customer Success Team. You will be the face of Terso in the field,representing us primarily through repairs, technical troubleshooting,calibration and maintenance services. Your contribution is vital inenhancing customer and end-user experiences and in providing valuablecustomer feedback. You will also have the opportunity to cross train andsupport a broad array of Customer Success functions including remotetechnical support, customer installations, site qualifications, andcustomer training. CORE DUTIES: Independently travel to customer sites,performing services on RFID devices, including but not limited tocalibrations, repairs, maintenance and opportunity fixes. Arriveprepared with the necessary tools, research, and customer-specificinformation. Manage and reconcile kit inventory effectively. Build trustwith partners and end-users, maintaining high emotional intelligence.Comply with Terso\'s performance standards in quality, customersatisfaction, service level, and productivity metrics. Stay updated withnew product releases, hardware revisions, firmware updates, and processchanges. Serve as an escalation point for customer support specialistswhen needed. Proactively suggest improvements to products and processes.Report and document quality issues appropriately. Provide exceptionalcustomer service, translating technical terms for non-technicalcustomers. Demonstrates inclusion through their own words and actionsand is accountable for a safe workspace. Acts with kindness, curiosityand respect for others. Embracing and being open to incorporatingTerso\'s Core Values in daily work. Understands and complies withethical, legal and regulatory requirements applicable to our business.Core Competencies: Problem Solving Accountability Comfort in AmbiguityInformation Seeking Critical Thinking Execution Customer FocusCommunication Skills Relationship Building Flexibility Self-ConfidenceKEY... For full info follow application link. We are proud to be anEqual Opportunity Employer. ***** APPLICATION INSTRUCTIONS: ApplyOnline: ipc.us/t/CB3EFC7BEA8B49E2