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Field Service Engineer

Region covered: North West UK

Position summary

The Field Service Engineer is primarily responsible to maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications. He/she delivers technical assistance at customer sites and provides documentation to internal and external customers.

Who we want

• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

• Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

What you will do

Repair and check electronic / mechanical Stryker products

Complete annual check and calibration according to MDR on customer site

Utilize software and technological tools to maintain proper records, access technical information

Assist the regulatory affairs department / customer to action product recalls, field safety notices and field action notices

Fulfil Service contracts with planned maintenances

Delivery of technical Training to internal external

Perform Installation of Stryker systems on customer site

Perform Software Hardware Upgrades

Efficient and thorough documentation of service activities for internal and external reference

Ensure traceability of all field-based Stryker products through reporting tools

Provide technical support to Internal and external customers

Escalade opportunities and issues appropriate team meetings

Ensure excellent follow-up on all customer-initiated issues

Ensure service provided is invoiced if not under warranty

Scheduling of Customer visits in cooperation with Customer service

What you need

Educated to degree level in engineering medical electronics and camera technology or relevant experience, at least one of the following:

Electrical / Electronic / Telecommunications / Mechanical / Software

Medical Physics

Technology Subjects

Adequate IT-knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook)

Up to 1 year experience in medical electronics, combined with good mechanical skills

Up to 1 year experience in the hospital environment and health care work

IT experience on administrative and technical level

Experience and ability to build relationship with internal external customers to drive brand loyalty

Who are Stryker

Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including orthopaedics, medical and surgical, and neurotechnology spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries around the world. For more information, please visit our website at www.stryker.com .

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.