Job Title

　　Field Service Engineer

　　Job Description

　　Field Service Engineer

　　In this role, you have the opportunity to make life better

　　Supporting the technical needs of Philips customers, providing maintenance and installation to HealthTech products & services, and maximizing customer satisfaction by seeking opportunities to support our customers further and deliver value.

　　Responsibilities: Provide technical support, troubleshooting & escalation support to Customers, communicates solutions or actions, take ownership, and act in accordance with our regulatory guidelines. Could take initiative with medium technical complex support within the defined framework Accurately documents service records inclusive of diagnostics, resolution & Test procedures, & Case status using the Service management system. Capturing medium complex solutions to allow for knowledge share. Focuses on First Time Right ensuring there is a clear action plan & preparation, with parts (if required), and diagnosis before the onsite visit. Actively Involved in Customer escalations, Complaints (safety / non-safety related), or feedback, following agreed processes to ensure that information is captured accurately as possible Largely works independently within the Philips Health tech products trained on. You are a part of

　　A leading health technology company with a multinational workforce of approximately 77,000 employees and globally present with sales and services in more than 100 countries worldwide.

　　Requirements Bachelor's degree in engineering, electronic systems engineering, mechatronics, instrumentation and control engineering, biomedical or medical electronic. Intermediate English 2 years of experience in imaging equipment maintenance. Experience with Microsoft Windows and Office Software applications. Competent in IT/Network diagnosis/system connectivity/Remote service essential. About Philips

　　We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

　　• Learn more about our business .

　　• Discover our rich and exciting history .

　　• Learn more about our purpose .

　　If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here .

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