Home
/
Customer Service
/
Field Service Engineer
Field Service Engineer-August 2024
Flexible / Remote
Aug 6, 2025
About Field Service Engineer

  Job Title

  Field Service Engineer

  Job Description

  Field Service Engineer

  In this role, you have the opportunity to make life better

  Supporting the technical needs of Philips customers, providing maintenance and installation to HealthTech products & services, and maximizing customer satisfaction by seeking opportunities to support our customers further and deliver value.

  Responsibilities: Provide technical support, troubleshooting & escalation support to Customers, communicates solutions or actions, take ownership, and act in accordance with our regulatory guidelines. Could take initiative with medium technical complex support within the defined framework Accurately documents service records inclusive of diagnostics, resolution & Test procedures, & Case status using the Service management system. Capturing medium complex solutions to allow for knowledge share. Focuses on First Time Right ensuring there is a clear action plan & preparation, with parts (if required), and diagnosis before the onsite visit. Actively Involved in Customer escalations, Complaints (safety / non-safety related), or feedback, following agreed processes to ensure that information is captured accurately as possible Largely works independently within the Philips Health tech products trained on. You are a part of

  A leading health technology company with a multinational workforce of approximately 77,000 employees and globally present with sales and services in more than 100 countries worldwide.

  Requirements Bachelor's degree in engineering, electronic systems engineering, mechatronics, instrumentation and control engineering, biomedical or medical electronic. Intermediate English 2 years of experience in imaging equipment maintenance. Experience with Microsoft Windows and Office Software applications. Competent in IT/Network diagnosis/system connectivity/Remote service essential. About Philips

  We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

  • Learn more about our business .

  • Discover our rich and exciting history .

  • Learn more about our purpose .

  If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here .

  #LI-PH1

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Support Agent, Engagement Center
Position Summary / Job Purpose: Engagement Center is a brand-wide initiative dedicated to delivering uncompromising, individualized service to our guests. The position requires the ability to work an
Customer Engagement Associate
About the Role Millions of people living with disease and their families look forward to a brighter future thanks to the work we do with our partners around the world. It's an undertaking we can all
Associate, Client Solutions US - Shift timings - 5:30 pm onwards
Job Summary GLG is the world's leading B2B platform connecting professionals with expertise. We connect thousands of clients to the largest global network of subject-matter experts across every secto
Service Coordinator
Company Overview: The next generation of ADT Commercial is here. At Everon, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we p
Market Support Specialist
Knolls 1 (12034), United States of America, Glen Allen, Virginia Market Support Specialist As a Market Support Specialist, your primary responsibility is to provide direct support to Capital One Bran
Part-Time Member Contact Specialist
Employment Type: Part-Time, Hybrid#LI-HYBRID This Member Contact Specialist position starts at $18.16 per hour with an incentive opportunity based off individual performance. We also offer the follow
Customer Experience Specialist
CO Salary Range: USD 23.38 per hour Department Summary DISH and Boost Infinite are upending the wireless industry and unseating the entrenched incumbent carriers. We are building America's first clou
Customer Onboarding & Deployment Specialist
About Paysafe Paysafe (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is
(Sr) Account Manager, Biosimilars (w/m/d) - Region Rheine, Dortmund, Koblenz, Bad Homburg, Warburg, Münster
Job Description Wir suchen einen (Sr) Account Manager, Biosimilars (m/w/d) für unseren Außendienst  Region Rheine, Dortmund, Koblenz, Bad Homburg, Warburg, Münster Über die Position Der (Sr) Account
Life Customer Service Asst
Overview We are not just offering a job but a meaningful career! Come join our passionate team! As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the i
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved