JOB REQUIREMENTS: Field Service Engineer ID 2023-3719 # of Openings 1Category Technical Services Job Description At Terso, we strive to bepioneers in RFID technology and provide the perfect inventory managementsolution for our customers. This requires an incredible team comprisedof individuals whose talents are unmatched and who all aim to achieveastounding things. What we do is important, but who we are is essential.Our field team plays a critical role in implementing our existing andcustom solutions. If you love solving problems on the fly, flying aroundthe country and building relationships with others, please apply. Thisis an exciting opportunity to join our dynamic team as a Field ServiceEngineer on our Customer Success team. JOB OBJECTIVE: The Field Service(Customer Success) Engineer reports to the Manager, Customer Operationsas a key position within our Customer Success Team where our vision isto partner with our customers and act as one team. One team where ourcustomers\' successes are our own, and our employees are empowered tocreate exceptional customer experiences. Field Service Engineers are theface and hands representing Terso in the field for customerinstallations, site qualifications, training, repairs, technicaltroubleshooting and maintenance services. This team is essential increating a positive customer and end user experience, and are a keyresource in gathering and sharing customer feedback. ESSENTIAL DUTIES:* Independently travel and execute field services at customer and enduser locations. Services include site qualifications, installations,training, calibrations, repairs, maintenance, troubleshooting or otherin-field services as required. * Arrives prepared with tools, researchand customer specific information needed to deliver successful services.Effectively manage and reconcile kit inventory. * Demonstrates a highlevel of emotional intelligence and builds trust with partners and endusers before, during and after in-person visit. Prioritizesrelationships and customer success and actively seeks customer feedback.* Complies with Terso guidelines regarding all key performanceindicators related to quality, customer satisfaction, service level,first time fix rates, work order completion, and other productivitymetrics. * Responsible for staying up to date with new productreleases, hardware revisions, firmware updates, and process changes asit relates to the customer success department. * Act as point ofescalation for customer support specialists, when applicable. *Proactive and independent learner and makes suggestions to improveexisting products and processes. * Ensure that any quality issues arereported and captured in the appropriate areas. * Ability to provideexcellent customer service in all situations with the ability tocommunicate technical... For full info follow application link. We areproud to be an Equal Opportunity Employer. ***** APPLICATIONINSTRUCTIONS: Apply Online: ipc.us/t/D9A892703D5D4889