Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

　　But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

　　The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

　　In this role, you have the opportunity to make life better

　　Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

　　You are responsible for

　　Responsible for maintaining and installing professionally Healthcare equipment and maximizing customer satisfaction.

　　Install Philips Healthcare (PH) equipment according standards with respect to quality and installation time as set by PH

　　Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH

　　Perform corrective maintenance, supported when necessary by tier-2 support helpdesk

　　Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards

　　Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned

　　Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization

　　Support the District Customer Services & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.

　　Use company property with care to ensure optimal results with minimal operational costs

　　Keep abreast of new technologies likely to affect PH range of products

　　Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets

　　Responsible for executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant PH quality standard policies

　　Responsible for completeness and accuracy of service records with particular attention to test & inspection results

　　Responsible for adopting appropriate ESD control while servicing PH equipment

　　Responsible for using appropriate electronic measurement equipment in calibration controlled cycle

　　Responsible for reporting identified device safety issues according to applicable PH quality standard policy

　　Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner

　　To succeed in this role, you’ll need a customer-first attitude and the following

　　At least 1-2 years’ experience in medical equipment field (CT, MRI, DSA).

　　University degree in Bio Medical or Electronics or related majors, Certification or training in relevant field highly advantageous.

　　Good communication skills in English language.

　　Individual is required to travel to different areas in the country or overseas to support customers when needed.

　　Able to work outside business hours if needed.

　　Demonstrates maturity in handling customers and senior stakeholders in the hospital environment.

　　Exhibits ethics and compliance in accordance with Philips General Business Principles

　　Good troubleshooting skills

　　Good communication and interpersonal skills

　　How we work at Philips:

　　There are three core ways that define our ways of working - embracing flexibility, being at our best, and impactful collaboration. We believe this enables us to deliver an outstanding experience to our customers and create the best place to work for people who share our passion.

　　We know just how important direct interactions are and work is more engaging when we are more frequently face-to-face, and that we experience better collaboration which drives innovation. While we have many different types of roles across Philips most require a combination of in-person collaboration with colleagues and partners, usually at a Philips location, and individual focus time, which can be done remotely.

　　Why should you join Philips?

　　Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

　　Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

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