In this position…

　　The Field Service Engineer (FSE) is the primary interface to Dealers/Technicians to provide repair assistance. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, and tackle all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.

　　Territory: Greater Pittsburg area, Ohio and West Virginia.

　　What you'll do…

　　Provide repair assistance on "difficult to repair" vehicles to improve Customer Satisfaction and Fix it Right the First Time performance

　　Support the product concern identification and resolution process with Product Development and Quality teams

　　Provide support to Ford and Lincoln dealerships to help improve their overall repair capability (technical competence, tools and equipment, service repair information, diagnostics, etc.

　　Support Company initiatives that enhance the vehicle diagnosis and repair process

　　Develop and author technical documents for publication

　　Ability to travel overnight, as required

　　You'll have…

　　Bachelor’s Degree in Automotive Technology, Automotive Management, or equivalent

　　2+ years of experience using Microsoft Office Suite

　　1+ years of automotive experience

　　Even better, you may have…

　　Ford specific Automotive Repair Technical Training

　　Automotive dealership or independent "hands-on" vehicle repair experience, Ford and/or Lincoln Brand

　　Ability to independently plan, organize, prioritize tasks and problem-solve

　　Professionalism including customer service/interface skills/experience

　　Excellent teamwork, written and oral communication skills.

　　Strong leadership skills. Able to effectively interact with multiple internal and external stakeholders.

　　You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

　　As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all the above? No matter what you choose, we offer a work life that works for you, including:

　　Immediate medical, dental, and prescription drug coverage

　　Flexible family care, parental leave, new parent ramp-up programs, subsidized backup childcare, and more

　　Vehicle discount program for employees and family members, and management leases

　　Tuition assistance

　　Established and active employee resource groups

　　Paid time off for individual and team community service

　　A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

　　Paid time off and the option to purchase additional vacation time.

　　For a detailed look at our benefits, click here:

　　New Hire Benefits (https://corporate.ford.com/content/dam/corporate/us/en-us/documents/careers/2023-benefits-and-comp-GSR-sal-plan-1.pdf)

　　Visa sponsorship is not available for this position.

　　Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

　　We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

　　#LI-Remote

　　Requisition ID : 22384