DescriptionSUMMARY:In this role, you will be a key team member on our New Systems Sales Team and responsible for supporting the execution of our equipment projects on large complex projects and smaller critical project issues.

　　ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned.

　　Create a great customer experience by managing equipment projects, being the voice of Brady in the fieldAttending job site meetingsListening to customers and understanding issues/concernsDirecting customers on helping to resolve issuesIf possible, address issue to avoid a service callCome up with temporary fixes or permanent solutions in collaboration with the customer, Sales Team or Equipment Project ManagerOwn directing the contractor/ Brady PMs/Sales Team/Service TeamUse creative problems-solving skills to help troubleshoot and determine root causes for warranty issues and to help customers find solutions to HVAC and business problems; includes leading problem solving teamsCommunicate technical concepts and troubleshooting instructions via telephone or in writingMaintain a high level of knowledge and understanding of customer expectations and product standardsAssist in coordinating the provision of warranty parts and service labor to resolve issuesMeet and direct Technicians onsite for easy handoff and clear scope of workCreate custom startup logsAttend Customer MDI ( manage for daily improvement) calls to provide input of critical customer issuesReport back to team on job status/findingsAdapt schedule to address critical issues timing ( time management and prioritization)Help Sales and Service with site issuesJob summary emails/Closeouts ( full findings report on job that my require a formal response)Follow up with Customers after job completion for feedbackPromotes company Safety Policies to team members and subcontractorsSome travel to job sites with occasional overnight stays.TEAMWORK:

　　Demonstrate and promote a spirit of cooperation and teamwork throughout the CompanyContinually look for ways to improve our processes and ability to serve our customers effectivelyImprove personal performance on a continual basisCUSTOMER SERVICE:

　　Provide responsive, professional and diplomatic customer serviceAnswer customer calls and correspondence quickly and pleasantlyCommunicate with customers in a friendly, professional, and patient mannerPerform all duties with the goal of building and maintaining long-term customer relationshipsImmediately address any customers concern and requests the involvement of other Company personnel as requiredSAFETY:Follow all company safety programs and report any non-compliance to Team LeaderNotify Team Leader or Director of Safety of any unsafe conditionsSUPERVISORY RESPONSIBILITIES: None

　　QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　EDUCATION and/or EXPERIENCE:Bachelors degree or equivalent combination of education and experience.

　　Minimum Five (5) years experience in project management, HVAC service or related preferred.Experienced and knowledgeable in contracting processes associated with the installation of HVAC systemsComputer skills are essential.Strong interpersonal and customer service skills, and negotiating ability are needed to excel in this positionThe ability to maintain a professional, cooperative temperament with internal and external customers in high stress situations.Highly organize and strongly customer service orientedCOMPUTER SKILLS:MS Office Suite

　　CERTIFICATES, LICENSES, REGISTRATIONS: Valid Driver License

　　LANGUAGE SKILLS:Ability to read, analyze and interpret service bulletins, technical procedure manuals, equipment specifications, and governmental regulations. Ability to effectively present information and respond to questions from top management, customers and staff.

　　MATHEMATICAL SKILLS:Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

　　REASONING ABILITY:Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

　　PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　While performing the duties of this job, the associate is regularly required to talk or hear. The associate frequently is required to walk and use hands to operate computer keyboard, mouse and telephone keyboard. The associate must be able to travel locally as required.The associate is frequently required to sit, stand, walk use hands to operate computer keyboard and telephone. The associate is occasionally required to climb, balance, stoop, kneel or crouch. The associate frequently must lift and/or move up to 50 pounds and occasionally up to 100 pounds. Specific vision abilities are required by this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

　　WORK ENVIRONMENT:The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　This position works in a typical office environment and visits to job sites, which includes outdoor work and work in mechanical/equipment rooms. During the job site visits, the associate is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock; and vibration. The noise level in the work environment is usually moderate.

　　OTHER REQUIREMENTS:

　　Ability to pass drug screeningAbility to prove US employment eligibility

　　QualificationsEDUCATION and/or EXPERIENCE:Bachelors degree or equivalent combination of education and experience.

　　Minimum Five (5) years experience in project management, HVAC service or