Our associates celebrate lives. We celebrate our associates.

　　Consider the possibilities of joining a Great Place to Work!

　　Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

　　Field Operations Support Assistant

　　JOB RESPONSIBILITIES

　　Prepares death certificates, prayer cards and related documents

　　Completes required permits and or certificates

　　Prepares and processes Veteran’s Paperwork

　　Prepares marker monument placement paperwork

　　Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules

　　Prepares and distributes daily schedules, reports, and documents

　　Receives and processes payments and contracts

　　Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers

　　Orders office supplies

　　Oversees the processing of installation orders to grounds and maintenance departments

　　Processes accounts payable transactions

　　Assists with the preparation of obituaries

　　Assists Location Management, Sales, Family Service Counselors and payroll as needed

　　Acts as backup to Receptionist

　　Greets family members and friends

　　Communicates client family’s needs promptly and accurately to the appropriate staff member

　　Conveys a sense of concern and empathy with client family members at all times

　　Responds to customer inquiries via telephone, internet and in person

　　Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

　　MINIMUM REQUIREMENTS

　　Education

　　High School or equivalentExperience

　　1 - 2 years of experience in an office clerical or customer service capacity required

　　Experience working in a customer-focused and fast-paced professional environment required

　　Knowledge, Skills & Abilities

　　Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience

　　MS Office Suite experience preferred

　　Basic mathematics skills required

　　Good verbal and written communication skills

　　Strong organizational skills and detail oriented

　　High level of compassion and integrity

　　Ability to maintain confidentiality

　　Postal Code: 20707

　　Category (Portal Searching): Administration and Clerical

　　Job Location: US-MD - Laurel

　　Job Profile ID: F00216

　　Time Type: Full time

　　Location Name: Maryland National Memorial