What's the role?This position provides technical support and drives the sales of specified products to salesforce and customers(buying and non-buying) consistent with Hilti's strategy. This position educates design communities concerning proper use and advantages of Hilti fastening and protection products. This position capitalizes on Hilti competencies to secure commitments for specification or approval of Hilti Products while adding value by assisting design community and influencers in solving design problems using Hilti Products. This position protects company from liability exposure through use of sound engineering judgment. Provides leadership and coaching to new and less experienced team membersWho is Hilti?Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.What does the role involve?Provide technical support as requested. This may include the following:Face to face, telephone, and electronic communication with territory salesperson, strategic business personnel, sales managers, contractors, designers, specifiers, or officials of codes and approvalsCompetent written communication with customers (buying and non-buying); such communication must be technically accurate, minimize Hilti's exposure, and demonstrate common sense problem solving capabilitiesVisit jobsites and company offices with or without salespeople or strategic business personnel to assess application problems, opportunities, and provide technical education and solutionsInvestigate product failures in the field and provide product management feedback on local issues as neededInvestigate business opportunities in the field by participating in Customer Surveys as needed for product and market developmentParticipate in local sales strategy development and at sales management review and improve sessionsObtain specifications and approvals for use of Hilti products, concentrating on high potential designers, specifiers, and owner groups:Provide professional educational seminars and presentations for A/E firms to inform them of Hilti products, their performance characteristics, applications, and product limitationsProvide competent recommendations to engineers, architects, and other designers on specific applications using sound engineering judgment; educate specifier on technical advantages of Hilti solutions not covered by test dataProvide field testing to determine appropriate capabilities in situations not covered by test dataReview project specifications or calculations for engineers and architects; provide feedback to designers regarding accuracy, suitability, and code complianceUtilizing software provided by Hilti, maintain accurate records of contacts and specifications; coordinate with salesforce to ensure that key opportunities are capitalized onCreate and coordinate jobsite management within CRM system utilizing Hi Site; includes creation of specific jobsites, applications, and active participation in the monthly sales management meetings (with RM)Communicate application specifications with design community to sales team utilizing CRM system, assigning tasks and action items to applicable AMs for conversion of specification to saleMaintain and update regional fact-base and contacts of designers, influencers, and code officials Work with local/regional code and approval agencies to obtain necessary approvalsUnderstand construction methods and local building codes, as they relate to Hilti productsProvide input on technical approvals and reports