Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

　　Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges .

　　The Supervisor, Technical Support – Level 1 for Leica Biosystems is responsible for day to day oversight of the Histology/Staining Instruments and Digital Pathology platform.

　　This position is part of the Technical Support team within Service Operations located in Deer Park, IL or Vista CA and will b e hybrid, 4 days a week onsite . At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.

　　You will be a part of the Technical Support team and report to the Technical Support Manager, North America . This role provides guidance and support for the frontline operations to Technical Support team, while providing proxy support for the Technical Support Manager, North America. The Supervisor works closely with the Service Coordination, Field Applications, and Technical Support – Level 2 teams to drive efficiencies and improved customer outcomes . If you thrive in a fast-paced, quick changing environment as the first line of defense to our customer and want to work to build a world-clas s Service organization—read on.

　　In this role, you will have the opportunity to:

　　Drive established service level requirements , KPIs, and metrics through utili zing DBS.

　　Proactively c onduct regular customer meetings to discuss on-going support issues and future enhancement workflow for increased optimization and efficiency.

　　Liaise between functional teams to manage and prioritize escalations, complaints, and process improvements, and feature enhancements.

　　Lead continuous improvement activities such as Kaizens events and workshops.

　　Participate in recruiting / interviewing and assist with developing a training plan and successful onboarding of a Technical Support Spec i alists .

　　Conduct regular customer meetings focus on improving support issues and future enhancement workflow for increased optimization and efficiency.

　　Be available to backup phone queue and work on cases during heavy call and case volume.

　　The essential requirements of the job include:

　　Education: Bachelor’s Degree preferred, or Associate's degree with equivalent work experience (minimum 6 years)

　　Minimum 3 years supervisor or managing a technical support team

　　Established strength in change management skills

　　Experience with handling customer esc alations

　　Demonstrated s trong people development background

　　Stron g Salesforce and SAP experience

　　Excellent phone and email skills, positive customer-centric attitude

　　It would be a plus if you also possess previous experience in:

　　Experience using and troubleshooting Leica Histology/Staining instruments and Digital Pathology Platforms

　　Demonstrated knowledge of QA/Regulatory documentation practices

　　At Leica Biosystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.

　　When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.

　　Given the essential job duties of this position, the employee is required to be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation and applicable law.

　　Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.