Job Description Summary

　　We are the makers of possible

　　BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

　　Why Join Us?

　　A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

　　To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

　　Become a maker of possible with us!

　　Job Description

　　About the Role

　　Reporting to the Laboratory Informatics Specialist Team Lead, the European Lab Auto Informatics Specialist works in team with other BD stakeholders and is responsible for delivering product expertise for Network Configuration and Computer Infrastructure for the implementation of our Lab Auto solutions at customer site, troubleshooting for Middleware solutions, Information Systems Integration and roll out BD Remote Support tools.

　　LAIS works closely with Workflow & Customer Solutions Team IDS Europe and IDS Lab Automation Project Managers Team to provide our customers with the best user experience.

　　As subject matter expert, you will provide regional support to customers of BD's middleware products and related informatics and connectivity solutions. You will work with regional and local country teams to successfully deploy competencies in implementation and post-sales support processes. As such, you are expected to work directly with customers, local Informatics Specialists, Field Service Engineers, Application Specialists, Commercial teams and the Global Service and Marketing organizations based in the US (Baltimore).

　　Your responsibilities in details:

　　Support BD Lab Automation implementation as a trusted advisor for Microbiology laboratories, providing guidance during and post-implementation phases.Collaborate with Project Managers, Field Service Engineers, Sales, Clinical Solutions, and informatics team members to execute comprehensive project plans for implementation.Lead configuration of BD Lab Automation Data Management Solution, including LIS connectivity and software customization to meet customer-specific laboratory settings/systems.Manage IT server installations and promptly respond to support requests, troubleshooting technical issues related to BD's middleware installations in collaboration with regional and local teams.Work with Regional, Global Support, R&D, Quality, and Regulatory departments to identify root causes of product issues, provide feedback for product improvement, and communicate regional insights to European marketing for global teams.

　　About You

　　You have Degree in Computer Sciences/Networking/Technical degree or comparable, demonstrable knowledge and experience.You demonstrate an excellent customer focus and problem-solving skills, with a flexible and proactive attitude towards changing priorities and managing multiple workstreams.Ideally you bring experience in a field-based support role, preferably in Flow Cytometry, Microbiology, Molecular Diagnostics, or BD medical devices. Specific experience includes supporting middleware solutions in hospital or laboratory IT environments, and experience as a 3rd line support engineer is a plus.you possess outstanding interpersonal and communication skills, with the ability to communicate effectively at various levels within customers and the BD organization.You are fluent in spoken and written English, with proficiency in a second and third European language considered an asset.You exhibit expert knowledge of information systems, including hardware, Operating System configuration, network design and troubleshooting, and virtualization technologies. High-level experience in Information Security, SQL Server installations and troubleshooting, connectivity to LIS systems, and proficiency in software development using C# and the .Net framework is advantageous.Willing to travel up to 60% within Europe and to the US

　　You're a team player who is passionate about healthcare and offering solutions to our customers that can make a difference, looking for a challenge in a very dynamic environment, and we've just described your career aspirations.

　　Click on apply if this sounds like you!

　　Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

　　To learn more about BD visit: https://bd.com/careers

　　Primary Work Location

　　AUT Wien - Rinnböckstrasse

　　Additional Locations

　　Work Shift