Description

　　Amazon. In’s Fulfillment by Amazon (FBA) team is seeking Superstar Investigation specialist to drive investigation of key processes and defects, along with driving data analysis, and supporting both our Merchant and Customer experience. FBA is a highly visible and strategic program within Amazon. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class product with Amazon. In’s customer centric focus applied to the Merchant experience. Our teams' objective is to provide the capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the superior performance of receive, store, pick, pack, ship, transportation and customer service.

　　The position is based in Bangalore.

　　Key job responsibilities

　　· Lead investigation and root cause resolution for high impact FBA Merchant and Customer Issues, and key programs

　　· Analyze huge data sets to arrive at specific problem statements around seller experience/program related issues.

　　· Create and implement SOPs for execution on weekly basis to solve for critical seller experience problems. Work to submit product ideas to drive SOPs at scale

　　· Report metrics related to the program and draw insights on key patterns/ problems.

　　Skills:

　　Strong business communication skills

　　Good working knowledge of MS Office

　　Deep dive, troubleshooting and innovation

　　Strong catalog knowledge

　　Ability to:

　　Multi task in a fast paced environment

　　Communicate clearly with both internal and external customers

　　Demonstrate:

　　Passion for delivering great customer experience

　　Strong inter personal & communication skills

　　Excellent listening skills

　　Excellent Data Accuracy skills

　　Eye for Detail

　　Commitment to meet Deadlines

　　Willingness to take initiatives

　　Key job responsibilities

　　· Lead investigation and root cause resolution for high impact FBA Merchant and Customer Issues, and key programs

　　· Analyze huge data sets to arrive at specific problem statements around seller experience/program related issues.

　　· Create and implement SOPs for execution on weekly basis to solve for critical seller experience problems. Work to submit product ideas to drive SOPs at scale

　　· Report metrics related to the program and draw insights on key patterns/ problems.

　　We are open to hiring candidates to work out of one of the following locations:

　　Bengaluru, KA, IND

　　Basic Qualifications

　　Bachelor's degree

　　Experience with Microsoft Office products and applications

　　1+ years of data-driven business operations processes experience

　　Preferred Qualifications

　　Knowledge of SQL

　　MBA