Req #: 230360

　　Department: UW FACILITIES: ASSET MANAGEMENT

　　Job Location Detail: open to hybrid work schedule (combination in-office + remote)

　　Posting Date: 01/23/2024

　　Closing Info: Open Until Filled

　　Salary: $7,234 - $10,850 per month

　　Shift: First Shift

　　Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-staff-20230119_a11y.pdf)

　　As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.

　　UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

　　UW Facilities operates and maintains more than 300 buildings, and over 27-million gross-square-feet of space, including 643-acres of main campus grounds. The main Seattle campus operates as a "city" of 60,000 people, and includes all municipal utilities, power generation, medical centers, research facilities, streets, parking, waste management, safety, and building operation to meet the standards of one of the nation’s major academic and research institutions. In addition to the Seattle campus, the University of Washington operates and maintains the Bothell and Tacoma campuses and several field stations (Friday Harbor, Olympic Natural Resources, Pack Forest, Sand Point, and the UW Tower).

　　The Asset Management group includes Project Delivery Group, Engineering Services, Sustainability, and Campus Architecture and Planning. The Operations group includes Maintenance & Construction, Campus Utilities & Operations, Building Services, Transportation Services, Safety, and Emergency Management. Supporting these groups are the Business Intelligence & Information Technology group, Finance & Administration group, Real Estate, and Campus Energy.

　　We have an outstanding opportunity for a Facilities Planning & Account Manager .

　　The Account Manager is an integral part of the Campus Architecture & Planning team and will serve as liaison for the UW campuses for strategic planning activities and deliverables.

　　Position Purpose

　　The Account Manager is fundamental to the continuing development and enhanced utilization of the University’s physical infrastructure, campus space and amenities. By working directly with leaders and decision-makers in all academic and administrative units, Account Managers translate the mission needs of academic units to space and facility requirements (renovations and renewal, new construction, leases) and plan solutions within the context of the capital budget.

　　As the primary and permanent strategic-relationship manager with client units on behalf of UW Facilities Campus Architecture and Planning (CAP), the Account Manager works directly with all levels of leaders, managers, and subject-matter experts in assigned departments, collecting appropriate data to build and maintain an accurate profile of facility and space needs; understand client culture, mission, goals, and constraints; manage planning studies for capital projects and programs related to assigned clients; contribute to business cases for projects; and assists and facilitates effective project execution.

　　The Account Manager is fully responsible for collecting client needs and translating them to a set of requirements that are evaluated and prioritized to form a project that CAP can execute, working closely with Asset Managers in CAP. The position ensures that viable options are provided and serves as the primary liaison to the client as options are vetted and accepted. The Account Manager helps manage the financial relationship with the client through the life of a project or occupancy in UW space. The Account Manager will engage in a variety of project types related to the client’s needs, including major projects, special projects, minor works, space planning initiatives, leasing, capital planning and physical campus planning. They are responsible for working in a multidisciplinary, multi-office, team-based environment, organizing and coordinating the engagement of staff and faculty throughout the university, professional consultants, students, the public sector, the community and others as appropriate to the issues being pursued.

　　This position leads and supports a range of analyses of physical facility and space needs and formulates plans and recommendations regarding space and resource allocation. Work will be informed by and will inform other work within CAP based on the University’s Campus Master Plan. Account Managers require a high level of skill, diplomacy, initiative, and productivity to navigate and contribute to the dynamic CAP work environment. These positions contribute to higher levels of complexity in the search for space solutions which are heightened by expectations of schedules, budgets, and outcomes, matched by increasing complexity in academic program and space requirements and a challenging environment for project funding.

　　Primary Duties and Responsibilities

　　Account Managers are the primary client contact throughout the formation of projects. As projects move from needs assessment into project development, they will continue to ensure the client’s needs are properly characterized and addressed. At project completion and transition to operations, the Account Manager will follow up to ensure that the client’s needs have been successfully met and continue to be in contact with the unit to canvass for emerging needs.The Account Manager assimilates intelligence and information specific to the client occupancy; acts as a client advocate; develops and analyzes business cases for potential projects, development and improvement of assets clients occupy, and facilitates long-term planning related to physical space.

　　Account Managers require expertise in efficiently managing time and processes often involving colleagues at many levels across the University, consultants juggling multiple projects, and clients with uncertain space needs and conditions. Account Managers support demanding schedules and lead the efforts in space assessment and planning, surge planning, and coordination with our partners. Account Managers communicate appropriate project information often and effectively: up, down, lateral. They are responsible for validating that space data and reports are updated as required in the University reporting databases. Account Managers assess, track, communicate and calculate issues to ensure timely resolution.

　　• Works at a campus-wide and university-wide level with schools, colleges, departments, and auxiliary and administrative units in building and maintaining relationships, coordinating, and developing facility needs and plans, including responsibility for planning capital projects for both new construction and renovation. (60%)• Coordinates preparation of special reports, such as needs assessment and building capacity analyses, feasibility studies, and various aspects of educational facilities programming and utilization; participates in preparation, management and review of planning studies and documentation supporting major and special capital projects; and incorporates financial goals into all aspects for consideration. (20%)• Communicates with CAP and other University units regarding work content and collaborations, to ensure effective information sharing, guidance, and direction of activities. (10%)• Develops and maintains positive professional working relationships with various staff and leadership of schools, colleges, and units, and with process partners, by resolving issues, answering questions, and serving as primary liaison with clients to all of CAP’s work units. (10%)

　　This position must be able to simultaneously balance the planning of projects, customer relationships, development of project definition, and analysis of space requirements to meet the University’s long-term needs and financial goals, as well as managing and balancing the expectations and contributions of a wide range of participants and funding sources.

　　Lead Responsibilities

　　• Conduct ongoing planning, evaluation, and analysis by working directly with assigned accounts and coordinating with Asset Management colleagues to assess opportunities.• Identifies projects and leads project formation, coordinating with Portfolio Managers to balance asset requirements with customer-driven solutions, and assimilating diverse programmatic information to achieve sound capital project determinations and activities.• Incorporates community planning, client needs, and capital asset requirements into strategic planning for project formation and portfolio delivery.• Anticipate and respond to change by examining available information and departmental plans.• Inform clients of the impact of program changes.• Coordinate the review of the project program with institutional administrative units and committees.• Ensure goals and business objectives are clear.• Responsible for the development and approval of the business case, project work plan, and Board of Regent project approval materials.• Direct the work of consultants and/or internal analysts involved in needs assessment and similar studies in conformance with established budget and schedule.• Manage and mentor the project team including staff, internal partners, and consultants.• Manage multiple review and approval teams/committees.• This position either supervises other staff or has indirect supervisory responsibility for leading working or project teams as part of their responsibility.• Performs additional job-related duties as assigned.

　　This position must be able to simultaneously balance the planning of projects, customer relationships, development of project definition, and analysis of space requirements to meet the University’s long-term needs and financial goals, as well as managing and balancing the expectations and contributions of a wide range of participants and funding sources.

　　Core Competencies

　　• Demonstrate personal integrity and trustworthiness.• Manage stressful situations and changing priorities effectively.• Anticipate, recognize, and resolve problems.• Be responsible and accountable.• Apply organizational skills and provide attention to detail.• Maintain a positive, optimistic, and success-oriented attitude.• Exercise professionalism, including tactfulness and courteousness.• Exhibit a professional work ethic.• Continuously promote a safe work environment.

　　Requirements include:

　　• Bachelor’s Degree in Architecture, Planning, Engineering;• AND six to eight years of related work experience in one of the prior fields or Account Management.

　　Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

　　Desired:

　　• Experience in facilities management, construction project management, real estate leasing, real-estate asset management, strategic and business planning.• Strong interpersonal relationship building, collaboration and facilitation skills.• Exceptional problem-solving, time management and analytical skills.• Ability to effectively present information in concise and relevant terms for business decisions.• Demonstrated skills in managing multiple projects cross-functionally.• Strong analytical skills in financial analysis and business case development.• Engineering, Lab Planning, Clinical Space Planning and/or Architectural background.• Extensive experience in space planning, programming, facilities planning and project/program management.• Advanced skills in Excel, SharePoint and PowerPoint preferred as well as demonstrated ease with systems, process, and data management.

　　Conditions of Employment:

　　• Must be able to work in mechanical/electrical spaces, including utility tunnels, outdoors, and confined spaces, and around operating equipment (such as boilers, pumps, and transformers).• Must have a valid Washington Driver License.• Must be able to work in a non-smoking environment.• Regular and predictable attendance is required.

　　Application Process:

　　The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

　　University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.