Facilities Manager

　　Job ID

　　150886

　　Posted

　　18-Jan-2024

　　Service line

　　GWS Segment

　　Role type

　　Full-time

　　Areas of Interest

　　Facilities Management

　　Location(s)

　　London - England - United Kingdom of Great Britain and Northern Ireland

　　Purpose :

　　This role is an integral interface between FM Lead & vendors, providing focus on key areas to ensure that a five-star standard is always maintained. The Facilities Manager is responsible for driving the the day-to-day management and operational delivery of all Facility Management services, and the implementation of CBRE QHSE standards in London.

　　Role Summary :

　　Primary focus on achieving successful delivery on agreed FM Operations SLAs in accordance with KPI & Output measurements - ensure all vendors deliver services in line with the contractual obligations

　　Ensure that all PPM's are carried out as scheduled

　　Undertake the CBRE monthly self-assessments and participate in Monthly Reviews

　　Perform relevant Facilities Management responsibilities, including regular vendor review meetings where necessary and support the FM & Property Lead MMR client Meetings.

　　Co-ordinate access of Vendors utilising the client Permit to Access system in line complying with all QHSE requirements

　　Ensure all contractors, under sphere of control, operate within appropriate QHSE processes and client QHSE standards

　　Carry out onsite CBRE QHSE processes, including Dynamic Risk Assessments, Contractor Monitoring etc (relevant training to be completed where necessary)

　　Support successful delivery and upkeep of Vendor Logbooks to CBRE QHSE compliance requirements in readiness for regular audits

　　Responsible for the image and visual standards of the site/s taking ownership of any issues or concerns

　　Carry out inspections in required areas, recording and following up issues and improvements through the Facilities Helpdesk to resolution

　　Carry out Vendor service audits in conjunction with relevant Vendor

　　Ensure a working escalation process is in place

　　When required, escalate any emergencies connected with the facilities or equipment

　　Act as a part of site Emergency team i.e. Fire Marshall, as required for emergency control activities

　　Report all accidents, occupational illnesses and emergencies in relevant books/documentation

　　Assist in creating SOPs and Playbooks, keeping them up to date

　　Support FM Lead in maintaining exceptional client relationship and managing client expectations where necessary (this includes taking ownership, understanding customer requirements and being able to demonstrate the ability to close out concerns, ensuring customer is kept appraised at all times)

　　Act as deputy in the absence of line management

　　Provide and arrange cover for the FM team as defined by line management

　　Identify service shortfalls and present creative suggestions and ideas for solutions to CBRE leadership team

　　In addition to the above mentioned tasks, other activities and responsibilities may be individually defined

　　CBRE GWS

　　CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

　　Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

　　CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)