Job Description Summary

　　The Program Manager for External Business acts as the single point-of-contact to assigned customers external to GE Aerospace for timely and contractually compliant execution of business demand, with intense focus on seeking satisfactory resolution of all operational and programmatic issues between GE Aerospace Research and its customers that may arise. The Program Manager will engage with customers and drives process excellence, customer team operating rhythms, and execution to ensure success for GE Aerospace and its external business customers. They are additionally responsible for articulating customer need and driving customer advocacy, including effective contract management, risk mitigation, mutually agreeable problem-solving, strategic engagement plans, and voice-of-customer. This Program Manager will be directly responsible for the customer relationship between GE Aerospace Research and the GE HealthCare Technology and Innovation and GE Vernova Advanced Research Centers located in Niskayuna, NY.

　　Job Description

　　Roles and Responsibilities

　　As Program Manager, you will:

　　Serve as the single point-of-contact (POC) for all incoming business from external R&D customers, namely, GE HealthCare Technology and Innovation Center (HTIC) and GE Vernova Advanced Research Center (VARC). Manage demand and balance capacity against available resources within Aerospace Research.

　　Drive operational accountability between Aerospace Research and its external R&D customers within the framework of the established Transition Service Agreements (TSAs) for HTIC and VARC.

　　Foster alliance between GE Aerospace Research and HTIC and VARC; ensure vitality of working relationships across the customer base; champion customer needs, urgency, and communicate general business situations to Aerospace Research.

　　Monitor and report on execution of key customer projects within Aerospace Research; identify and facilitate tradeoffs when required – along with required documentation of decision making; ensure key customer deliverables are met.

　　Manage quarterly planning and allocation process for labor, line-of-balance and lab access between customers, and site-related resources within Aerospace Research on behalf of HTIC and VARC.

　　Drive process and digital system efforts that continuously improve the transactional efficiency and experience between the businesses

　　Anticipate challenges and bring solutions to Aerospace Research leadership while managing expectations with customers, minimizing the escalation of issues to the Senior Leadership Team.

　　Build and maintain strong relationships with Aerospace Research Technology Directors and functional leaders to better operate on their behalf when managing customer business.

　　Required Qualifications

　　Bachelor's Degree in an Engineering field or Business Administration

　　Minimum 10 years proven experience managing diverse business relationships, contract management, and or customer satisfaction with at least 5 years in an engineering or R&D environment.

　　Demonstrated skills in strategic planning, project execution, and finding mutually agreeable solutions between parties in a fast-paced, highly dynamic environment.

　　Demonstrated skills in the concepting and implementation of organizational processes – including documentation – and driving acceptance and use of said processes.

　　Exceptional project management skills and cross-matrix team leadership.

　　Comfort with multi-tasking, self-organization, planning, and crisis management to deal with dynamic and sometimes conflicting priority setting.

　　Influence, facilitation, and negotiation skills; boundaryless and solution-focused approach to problem-solving.

　　Exemplify and champion the GE Purpose and GE Leadership Behaviors – Act with Humility, Lead with Transparency, and Deliver with Focus

　　Must be willing to work out of an office located in Niskayuna, NY.

　　Must be 18 years or older.

　　Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

　　This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment.

　　Desired Characteristics

　　Experience and training in lean process development

　　Strong interpersonal & written communication skills: presence, high credibility, quick learner, and ability to develop relationships; presentation, communication, and negotiation skills required.

　　Knowledge of lean process improvement and application of change acceleration techniques, attention to detail and process oriented

　　Ability to prioritize activities, and demonstrate initiative to follow-through to completion

　　Proficiency with MS Office Suite of products and aptitude to learn additional software tools as needed

　　Advanced degree in an Engineering field or Business Administration

　　Work experience in the fields of healthcare and/or the energy sector, particularly with respect to contract management and/or customer satisfaction.

　　The base pay range for this position is $148,000 - $246,000 USD, annually. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan.

　　Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

　　This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment.

　　Additional Information

　　GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

　　GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

　　Relocation Assistance Provided: Yes