Additional Information Hotel Alfonso XIII Seville

　　Job Number 24009247

　　Job Category Sales & Marketing

　　Location Hotel Alfonso XIII a Luxury Collection Hotel Seville, San Fernando 2, Seville, Sevilla, Spain

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Non-Management

　　POSITION SUMMARY

　　Sales executive is responsible for proactively soliciting and handling all revenue-related opportunities in the transient as well as group/F&B segments whenever needed. Actively upsells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in timely fashion for proper service delivery. Ensures compliance with Marriott Operating Standards to maintain brand integrity

　　Duties & Responsibilities:

　　Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales. Identifies revenue opportunities for the hotel based on the event profile.

　　Meets and exceeds individual revenue goals. Effectively manages customer budgets to maximize revenue and meet customer needs, and identify opportunities to up-sell products and services throughout the sales process.

　　Understands the overall market in which they sell - competitors’ strengths and weaknesses, economic trends, supply and demand, etc.

　　Conducts site inspections for transient segment, supporting with other segments whenever needed.

　　Ensure site inspections are conducted in a methodical fashion adhering to the core standards of the department.

　　Develops and maintains relationships with key clients and establishes a client base through continues direct sales efforts.

　　Responds promptly (within 24 hours) to incoming inquiries within their market segment and follows up to ensure utmost guest satisfaction.

　　Handle guest concerns and obstacles.

　　Interact with guests to obtain feedback on product quality and service levels.

　　Works collaboratively with GSOs, Convention Bureau, 3rd party intermediaries and other hotel counterparts to drive revenue, ensure customer satisfaction and increase market share.

　　Reporting of sales trips, sales actions and sales intensity plan weekly basis to Director of Sales.

　　Conducts transient related website and makes sure all information is updated at all times.

　　Comprehends budgets as needed to assist in the financial management of department. Understands the impact of department's role in the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals. Interact with guests to obtain feedback on product quality and service levels.

　　Promote the use MI Leads (cross-selling tool).

　　Acquire full knowledgeable understanding of the Marriott Loyalty program.

　　Excels at proactive selling. Targets key accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals. Focuses on accounts with larger potential sales revenue.

　　Closes the best opportunities for the hotel based on market conditions and hotel needs.

　　Creates sales contracts as required.

　　Participate in trainings and other sales-related meetings as required.

　　Participate as a team player with all departments.

　　CANDIDATE PROFILE

　　Education: High School Diploma or equivalent

　　College Degree preferred

　　Experience: Previous Sales experience in the hospitality industry preferred; experience selling luxury brands and experiential services preferred

　　Languages: Fluent in Spanish and English, both spoken and written. Additional languages will be valuable.

　　EU Working permit required.

　　Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

　　The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

　　From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.