Executive IT Support Analyst, Dallas, TXThe Executive IT Support Analyst position is the single point of contact for all technology and operational issues for the executive floor with very limited supervision and is responsible for the continued smooth operation of executive floor. You will be working directly with the Executive Management Committee members, their executive admins and the Board of Directors assisting with all their technology and operational needs. You will be responsible for the management and operational condition of all equipment for the executive conference rooms, all MEC members and their admins. Partner with and collaborate with other members of Technology and Operations team and outside vendors. Tackle and resolve all technology issues that arise on a 24X7 basis. This position requires a technology education and background in hardware and software alike, a can-do attitude with exceptional customer service skills, reliability, flexibility, and ownership are a must.Position Responsibilities:System OperationsCreate estimates (as it pertains to operational concerns) for System Design, Development, Testing and / or Implementation.Perform Level 0 and Level 1 support to associates and document steps taken in incidents and service requests.Work collaboratively with team members to support and maintain infrastructure or its associated components.Identify potential operational issues in projects, request fulfillment and individual assignments.Provide system failure analysis and recovery recommendations.Participate in Business continuity planning and testing.Interact directly with customers to negotiate solutions and implementation specifics.Technical ConsultingPerform technical analysis and make recommendation on large and complex initiatives involving a large team or group.Serve as a point of escalation for technical and general troubleshooting for moderate to complex incidents.Participate in and provides consulting and planning guidance on short term and long-term planning to meet ongoing business and operational needs.SupportSecond line support for incident management problems and issues related to select applications.Identify and resolve root cause behind reported problems and issues.Provide support in a 24x7 data center and/or 24x7 on-call support.

　　Position Qualifications:Bachelor's Degree OR High School Diploma or GED and 8 years of Technology experience4 years in identifying technical solutions for business problems, identifying the benefits and risks of the solutions and providing recommendations4 years of experience leading technology projects with medium to large scale complexity2 years in identifying and resolving technical business problems2 years of experience leading technology projects with medium to large scale complexity2 years of experience with computer operating systems, such as MS Windows, MAC OS1 year of experience with MS Office 365, Outlook, TEAMs, PDF writers, SharePoint file system, Apple OS, Cell Phones, Video Cameras, Headsets, VPN and Video Conference equipment6 months of experience with ServiceNow ticketing systemThis position is not eligible for sponsorship. Must have indefinite employment authorization.Comerica Bank Tower8:00am - 5:00pm Monday - Friday

　　Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.