Additional Information Salary: £12.16 per hour.

　　Job Number 24009979

　　Job Category Sales & Marketing

　　Location Glasgow Marriott Hotel, 500 Argyle Street, Glasgow, Scotland, United Kingdom

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Non-Management

　　POSITION SUMMARY

　　The Glasgow Marriott is looking for an enthusiastic and passionate Event Executive to join their team. The Event Executive takes personal responsibility to adhere to sales and event brand standards for enquiry handling, event planning, pre & post-event.

　　The Event Executive is responsible for incoming enquiries, from conversion through to seamless transition to operations for event execution and back to sales. The Event Executive provides excellent customer service through every element of the event or group enquiry, utilizing strong selling skills.

　　Prepares all event documentation and coordinates with all relevant hotel departments and the customer to ensure consistent, high level service through pre –event, during event and post event.

　　Recognizes opportunities to maximize revenue, conversion and drive repeat business.

　　Main Responsibilities will include:

　　· Ownership for the management and conversion of assigned enquiries

　　· Coordination of all customer requirements, including communication and completing verbally and in writing with the customer the details of an event up to handover to operations on the day of event execution.

　　· Expertise in menu planning, food presentation, meeting room set ups, audiovisual and banquet service standards.

　　· Correct use of systems process to ensure booking integrity, consistency & accuracy.

　　· Sells to a pre-determined event and group strategy

　　· Works within brand standards & systems processes

　　· Generate incremental revenue and deliver excellent guest service.

　　· Effectively manages bedrooms blocks and meeting space inventory for assigned groups

　　· Conducts compelling show rounds to win the business

　　· Execution of MSA

　　· Proactively resolicits previous customers and event bookers for future opportunities

　　Guest Satisfaction

　　· Sets a positive example for guest relations.

　　· Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.

　　· Provides excellent customer service. Ensures all associates involved in and event or booking understand expectations and parameters.

　　· Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.

　　· Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.

　　· Actively solicits feedback from the hotel departments to identify areas for improvement to enhance the Event Planner’s experience.

　　· Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

　　Sales and Revenue Management

　　· Delivers a compelling sales experience to drive conversion and repeat business

　　· Provides appropriate feedback to overcome obstacles to selling, including pricing, inventory availability and event execution

　　· Effectively up sells products and services throughout the event process.

　　· Participates in customer site inspections and assists with the sales process when necessary.

　　· Effectively manages customer budgets to maximize revenue and meet customer needs.

　　· Accurately forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.

　　Who we are looking for

　　We are looking for an enthusiastic, motivated individual who we anticipate will have worked in a similar role within the hospitality or travel and tourism industry. The ideal candidate will be a team player who is a fast learner, adaptable and has exceptional attention to detail, interpersonal and communication skills. You will need to be extremely efficient and professionally skilled in:

　　· Effective sales skills

　　· Knowledge of meetings & event management

　　· Effective communication (verbal, listening, writing) and negotiation skills

　　· Strong customer development and relationship management skills

　　· Strong organization skills

　　· Knowledge of contract management and legalities

　　· Knowledge of menu planning, food presentation and banquet and event service operations

　　· Knowledge of event technology products and services

　　· Knowledge of current trends in event management and event technology

　　· Knowledge of overall hotel operations as they affect department

　　· Ability to execute against an agreed event and group strategy

　　· Ability to use Microsoft Office software applications and hotel system applications

　　· Strong problem-solving skills; encourages new innovative solutions when appropriate

　　· Effective influence skills

　　· Effective decision making skills

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

　　Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

　　JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.