Job Summary

　　Entrance Attendants provide a resource to patients, family members and guests in the hospital and other campus buildings. They handle way-finding questions and personally escort patients/family members via wheel chair to destinations as appropriate. They work to assure spaces are clean, tidy and organized and direct traffic flow and provide assistance at the Hospital Entrances. Entrance Attendants handle symptom and exposure screening of incoming patients, families, vendors, delivery people, employees and physicians as they access buildings.

　　Essential Functions

　　Present an excellent first impression to all customers by greeting promptly with a warm and friendly reception. · Provide Hospital way-finding for patients and visitors. · Support patient, family, guest information needs, including appropriate hospital resources to assist in problem resolution. · Maintain a clean and tidy first impression. Clean the lobbies, entrances and outside the doorways. · Maintain professionalism and diplomacy at all times, following specific standards as defined in the department professionalism policy.

　　Perform Service Recovery and conflict resolution for unhappy guests. Work with Service Excellence to support positive outcomes and resolution to customer needs.

　　Assist patients and families in and out of their vehicles as needed at the hospital entrances. Maintain proper traffic controls at entrances to avoid congestion and prohibit illegal parking. Work with the Security & Valet teams as needed.

　　Round throughout the hospital and campus to locate wheelchairs and scooters. Clean them daily and tag for repair as needed. Maintain appropriate volumes of chairs and scooters at each active entrance.

　　Surgical areas: Provide liaison activities between the clinical staff, physicians, and the patient companions. Problem solve, assist with communication as appropriate. Enter text page phone numbers for family members to be updated throughout the surgical procedure.

　　Assist with Lost and Found services as needed.

　　Maintain proper traffic controls at entrances to avoid congestion and prohibit illegal parking. Work with the Security & Valet teams as needed.

　　Assist with cab, bus vouchers and other transportation as needed.

　　Utilize effective communication skills to incorporate specific age, culture and developmental needs.

　　Qualifications

　　Required High School Diploma

　　Completion of department based training with demonstrated competence. Required

　　CRT-At least one Certification from preferred list - UNKNOWN Unknown Upon Hire preferred

　　CRT-Basic Life Support (BLS) - AHA American Heart Association preferred Or

　　CRT-Basic Life Support (BLS) - ARC American Red Cross preferred

　　Physical Demands

　　Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs

　　Waist to Waist > 5 lbs: Seldom up to 10 lbs

　　Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs

　　Waist to Overhead > 5 lbs: Seldom up to 10 lbs

　　Bilateral Carry > 5 lbs: Seldom up to 10 lbs

　　Unilateral Carry > 5 lbs: Seldom up to 10 lbs

　　Pushing Force > 5 lbs: Seldom up to 300 lbs

　　Pulling Force > 5 lbs: Seldom up to 15 lbs

　　Sitting: Frequently

　　Standing: Occasionally

　　Walking: Occasionally

　　Forward Bend - Standing: Seldom

　　Forward Bend - Sitting: Occasionally

　　Trunk Rotation - Standing: Seldom

　　Trunk Rotation - Sitting: Occasionally

　　Squat: Seldom

　　Stair Climbing: Seldom

　　Reach - Above Shoulder: Seldom

　　Reach - at Shoulder or Below: Seldom

　　Handling: Occasionally

　　Forceful Grip > 5 lbs: Seldom

　　Forceful Pinch > 2 lbs: Seldom

　　Finger/Hand Dexterity: Frequently

　　Visual Acuity ¹ [None = No; Seldom = Yes]: Seldom

　　Primary Location

　　SITE - Royal Oak Hospital - 3601 W 13 Mile Road - Royal Oak

　　Department Name

　　Hospitality - Royal Oak

　　Employment Type

　　Full time

　　Shift

　　Variable (United States of America)

　　Weekly Scheduled Hours

　　40

　　Hours of Work

　　Variable

　　Days Worked

　　Variable

　　Weekend Frequency

　　Variable weekends

　　CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

　　Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

　　Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

　　An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

　　You may request assistance in completing the application process by calling 616.486.7447.

　　People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.