ABOUT THE POSITION

　　This full-time role provides onsite support for our customer, Panasonic Energy of North America (PENA), and their cylindrical lithium-ion cells manufacturing operation inside the TE SLA Giga Factory1 in Sparks, NV.  This position is responsible for customer procurement and for investigating opportunities for sales expansion.  MISUMI has become PENA’s #1 supplier for factory automation components.  Your support will include the following:

　　Procurement Support

　　Obtain and respond to customer requirements via phone, e-mail or in person, with a sense of urgency while focusing on quality, cost, and time.

　　Generate quotes based on communicated customer requirements making sure they are the best option in terms of quality, cost, and time to the customer.

　　Manage and track customer shipments with external suppliers or internal departments to ensure they are on time or ahead of the committed delivery date.

　　Maintain constant communication with the customer, internal departments or with external suppliers, notifying them of changes or updated delivery information.

　　Follow-up with a high sense of urgency when a customer claim is generated leading to a solution.

　　Update and register products towards the customer in internal systems as well as apply any applicable discounts.

　　Provide customer support that exceeds customer expectations and needs.

　　Sales and Partnership Expansion

　　Research and understand the requirements and demand of each customer area.

　　Based on the need or requirement of the customer, provide a quality service, focused on each requirement, offering support and information appropriate to the customer's requirement. to increase sales and strengthen the relationship.

　　Contact potential users, offer and support, negotiating directly with the customer & partnership.

　　Additional Responsibilities

　　Provide support to fill the products that are handled in the component vending machine, preventing it from generating a lack of material.

　　Maintain the database of vending machine inventories and provide usage data as requested by the customer.

　　WHAT WE NEED FROM YOU

　　Bachelor’s degree preferred.

　　Highly proficient and consummately professional in business email and all forms of communications.

　　Bilingual English and either Spanish or Japanese.

　　Past sales and/or procurement experience.

　　Strong problem-solving and critical thinking abilities.

　　Outstanding ability establishing, building, and maintaining customer relationships.

　　Proficient in Microsoft Office Suite (Outlook, Excel, Word etc.).

　　WHAT WE CAN DO FOR YOU

　　MISUMI will provide the training you need to be successful in this role, as well as opportunities for growth and innovation in our team-oriented company culture. We have outstanding benefits and retirement plans that allow you to focus on successfully doing your job and exceeding customer expectations and the excitement that comes with growth. The part that matters most is you!

　　MISUMI is the most comprehensive and user-friendly resource for factory automation components. With a vast selection of 80 sextillion standard and customized parts, MISUMI is an unmatched, one stop shop to meet customer specifications. We're committed to empowering customers to do incredible design work incredibly fast. We also are committed to our employees and are proud recipients of numerous Comparably awards honoring our President and our company culture.

　　MISUMI is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity, or any other protected status under applicable law.

　　FOR CALIFORNIA RESIDENTS:

　　MISUMI USA, Inc. (“MISUMI”) complies with the California Consumer Privacy Act (“CCPA”), California Privacy Rights Act (“CPRA”), and other applicable privacy laws. We may collect the following categories of personal information for purposes of the application and hiring process: name and contact information (phone number; mailing address; email address(es)); education and qualifications; employment history and experience; LinkedIn profile; and other information voluntarily provided by the applicant. Under the CCPA and CPRA, California residents have the right to know, correct, delete, and/or limit the use of certain information collected by MISUMI. For further information, see our full privacy policy at https://us.misumi-ec.com/careers/privacy/california-privacy-rights/. If you have any concerns, please send an email to [email protected].

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