Enterprise Analytics Manager, IT

　　Date: Feb 9, 2024

　　Location:

　　Mumbai, MH, IN, 400093

　　Global Industrial

　　For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

　　We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.

　　Key Responsibilities

　　Responsibilities:

　　•Own the onboarding process for new GPO customers and for new GPOs, including:

　　oGo live date

　　oLocations

　　oEnd user contact info

　　oCost Centers, POs, Tax Exempt Status

　　oDelivery preferences

　　oBilling/Invoicing setup

　　oEDI Punchout or direct web

　　oCredit line needed

　　•Work closely with National Account Directors to align and refine process for adding customers.

　　•Coordinate activities between the customers and Global Industrial.

　　•Create account(s) in PCS including linking notes, adding GPO pricing, and possible custom core.

　　•Handle special inventory or stocking needs identified and communicated with DC’s.

　　•Create logins and passwords or engage Ecommerce team if punchout. Schedule separate call with both party’s IT teams to work through punchout. Stay engaged throughout testing.

　　•Work with marketing on the creation of announcements- marketing pieces, welcome emails, login and password info, first order coupon, etc. and sends the welcome kit to customers.

　　•Deliver end user training- website demo and Global Industrial overview. Account Manager introduction.

　　•Manage “Post Roll Out” activities including 1 Week and 1 Month Check In with customer to ensure everything is going smoothly

　　Competencies and skills

　　College Degree with technical aptitude or high attention to detail.

　　Experience with customer service, sales or product management a plus.

　　Strong communication skills.

　　Must be self-motivated, resourceful, and able to work independently, keen attention to details and deadlines.

　　Strong PC skills in MS Word, Excel, Access.

　　EEO/AA Statement

　　Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

　　This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.