Job Description

　　Job Description

　　As our new Field Service Engineer, you will be supporting our customers across the Nordic countries and will deliver all service activities, including installations, repairs, maintenance services, validation services, technical support etc. for Unity Lab Services.

　　You will primarily support our Trace Elemental spectrometry ICPOES and ICPMS and Inorganic Mass Spectrometry

　　This role is field based, supporting customers across all of the Nordic countries. Candidates can be based anywhere within Norway, Sweden or Denmark, providing you live close to an international airport.

　　Working as part of the dedicated IOMS, IRMS, TEA Service team, you will take part in providing marked-leading on-site services exceeding customer’s expectations every single day.

　　Our Organisation

　　This role sits within our Instrument and Enterprise Services (IES) organization, which provides a single source for integrated lab service, support and supply management. Our customized service offerings and outstanding services have the flexibility and experience to uniquely address our customer’s business needs. Whether they are looking to arrange for service on a single instrument or are seeking resources to handle entire labs, there is a solution to meet their business requirements.

　　What will you do?

　　Support and enable customers by providing troubleshooting, installation, Preventative Maintenance (PM), repair services and qualification services in a professional and timely manner.

　　Provide the highest quality level of telephone and remote support.

　　Actively promote our contract products

　　Achieve customer satisfaction through positive and professional interaction and bring up any issues to solve critical tasks in the fastest way possible.

　　Manage the company’s assets provided, such as stock/inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc.

　　Optimize own work schedule by coordinating with a variety of internal partners for service planning/scheduling (Dispatching, Team Leader etc.)

　　Provide accurate and timely reporting of all activities (e.g. Field Service Reports, Expense Reports, etc.)

　　Collaborate with the Sales team regarding lead generation, customer activities and updates.

　　Who we are looking for:

　　Professional background in Electronics/Chemistry/Engineering or related subjects

　　Experience in handling- or servicing analytical equipment gained either as an Engineer, application specialist or working as a Scientist or Technician in a laboratory.

　　Some knowledge of inorganic mass spectrometry, ICP/ICPMS an advantage, but not essential

　　Proficient in English; additional Nordic languages a plus

　　A valid Driver’s License

　　Comfortable working in a customer-facing role, with an always customer-centric approach

　　Strong interpersonal and administrative skills

　　Self-sufficient; comfortable working independently with minimal guidance; and a logical approach to setting work priorities

　　Willing and able to travel extensively on a weekly basis across the region (4 to 5 days per week), including some overnight stays and longer trips for trainings etc - up to 70% annum.

　　What’s in it for you:

　　Excellent career progression opportunities with a large and growing global employer.

　　High quality training and mentoring

　　Competitive salary, plus performance bonus & full benefits package

　　Company car

　　About us:

　　Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us (https://jobs.thermofisher.com/i/global/en/5-reasons-to-work-at-thermo-fisher-scientific) . As one team of 100,000+ colleagues, we share a common set of values -Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.