3564BRInternal Position Title:Engineer IIRecruiter:Judi VanDerWesthuizenJob Description:

　　For more than 33 years KLD Labs, Inc., has provided innovative machine vision solutions tailored for railway customers’ monitoring, measurement, inspection, condition-based maintenance, and asset management needs. Are you a technical problem-solver with a passion for delivering exceptional customer support? We are seeking a highly motivated and skilled System Support Engineer to join our Rail Service Department in Hauppauge, NY. In this role, you will play a crucial part in ensuring our customers receive the best technical support.

　　Job Opportunity: System Support Specialist

　　We're seeking a dynamic and skilled System Support Engineer to join our team. If you have a passion for providing technical support, troubleshooting, and ensuring the seamless functioning of software and systems, this role might be perfect for you.

　　Responsibilities:

　　Provide top-notch technical support to customers and in-house departments through various channels (telephone, email, remote desktop).

　　Troubleshoot and repair equipment returned for service.

　　Plan, develop, and standardize methods and procedures for testing software and systems.

　　Assist in the development of software configuration and testing.

　　Utilize hand and power tools for assembling sub-assemblies and products.

　　Identify and isolate the root cause of problems, recognizing possible origins of failure.

　　Assist in Quality Control of rail systems.

　　Coordinate field service activities to ensure products and systems meet engineering design and customer specifications.

　　Perform field installations and support both domestically and abroad.

　　Conduct various types of testing, including functional, system, integration, and regression.

　　Other duties as assigned

　　If you're ready to take on this exciting opportunity, apply now and be part of a dynamic team dedicated to excellence!

　　Req ID:3564BREmployment Status:Regular Full-time Drug Screen Type:Pre-Employment Drug and Random Alcohol and Drug (FRA)Security Clearance Level:No Clearance Requirement Industry Job Title:System Support EngineerBackground Check Type:7 year Pre-employment Business Area:Rail TechnologiesExport Control and Licensing:This position may involve access to technology or technical data that is controlled under U.S. export control laws and regulations and the release of which to a foreign national may require an export license from the U.S. Government.Qualifications Desired:

　　Systems integration or support engineer experience.

　　Strong analytical and problem-solving skills.

　　Multilingual.

　　IT certifications are a plus (e.g., CompTIA A+, Microsoft MTA/Fundamentals)

　　Contract Award Contingency:NoU.S. Citizenship:NoQualifications Required (Skills):

　　Bachelor's degree or equivalent and 2 years of experience or associate degree and 3 years of experience

　　Strong experience in computer troubleshooting and problem-solving.

　　Advanced knowledge of troubleshooting software and hardware systems.

　　Experience with remote connections and remote desktop solutions (e.g., VPN connectivity).

　　Quality control experience.

　　Familiarity with task-based management systems such as JIRA and Confluence.

　　Ability to read schematics, mechanical drawings, instructions, and bills of materials.

　　Independent learner with the ability to work autonomously.

　　Proven ability to manage changing/multiple priorities effectively.

　　Working knowledge of common electronics tools (multimeters, function generators, oscilloscopes).

　　Willingness to travel both domestically and internationally.

　　Must be authorized to work in the U.S.

　　Ability to lift 50 lbs

　　Division Description:Established over three decades ago, KLD Labs, Inc. is a forward-thinking technology company that excels in the design and integration of cutting-edge artificial intelligence (AI) and machine learning (ML) solutions, laser technology, and machine vision systems for automated railway inspection applications. With a global presence in 35 countries, KLD Labs' products are instrumental in inspecting rolling stock and track infrastructure, ensuring safety against derailment risks, and facilitating efficient railway maintenance operations. To explore the groundbreaking solutions offered by KLD Labs, please visit www.kldlabs.comCity:HauppaugeState:New York Strength in Diversity:ENSCO, Inc. and its wholly owned U.S. subsidiaries are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law.Benefit Highlights:• Annual education tuition reimbursement

　　• 401(k) Plan with up to 6% dollar-for-dollar company match

　　• Medical, dental and vision insurance

　　• Spending Accounts – FSA, Dependent Care FSA, and HSA

　　• Leave available for holidays, bereavement, jury duty, military service, family medical leave, and as required by State law

　　• Paid Time Off

　　• 100% Company paid Employee Assistance Program and life, disability, accidental death and dismemberment, business travel accident, and professional liability insurance (employee only)

　　• Other voluntary programs, including supplemental life, auto and home insurance, and legal program

　　• Computer purchase discount

　　• Recognition and reward programs

　　• Patent awards

　　• Technical paper awards for presentations and publications

　　• Recruitment awards

　　• Length of service awards

　　• Community service recognitionSalary Range:61,396.48 - 101,484.91Country:United States