end user technology engineer.

　　seattle , washington

　　posted 9 days ago

　　job details

　　summary

　　$70,000 - $100,000 per year

　　permanent

　　bachelor degree

　　category computer and mathematical occupations

　　reference1038943

　　job details

　　job summary:

　　The End User Technology Engineer will help transform and influence the team responsible for delivering world-class support and service to company employees. This role will strongly influence the evolution of workflows and processes into a fully automated self-service platform for common IT end user requests. This person will primarily interact with IT support staff as well as various infrastructure, security and operations teams to bring solutions into day-to-day service delivery of End User Services.

　　location: Seattle, Washington

　　job type: Permanent

　　salary: $70,000 - 100,000 per year

　　work hours: 8am to 4pm

　　education: Bachelors

　　responsibilities:

　　What you'll do

　　The End User Technology Engineer will help transform and influence the team responsible for delivering world-class support and service to DocuSign employees. This role will strongly influence the evolution of workflows and processes into a fully automated self-service platform for common IT end user requests. The End User Technology Engineer will primarily interact with IT support staff as well as various infrastructure, security and operations teams to bring solutions into day-to-day service delivery of End User Services.

　　This position is an individual contributor role reporting to the Senior Manager of IT Operations.

　　Responsibility

　　Work with Global IT staff members to analyze and resolve problems associated with technical issues

　　Provide operations support including account management, workflow, log analysis, troubleshooting and service optimization

　　Act as an escalation point within the team for complicated technical issues

　　Assist in development, documentation, and implementation of standard operating procedures and customer service guidelines

　　Perform systems analyst activities and make recommendations in areas that require a high level of technical competency

　　Participate actively as a global IT member and participate on global projects when needed

　　Provide technical direction and supervision to junior staff members in the development and implementation of systems or in problem solving

　　Assume greater leadership role, utilizing broader knowledge and high level technical skills

　　Assist in developing user documentation and departmental policies and procedures that impact the use of systems and services

　　Provide after hours on call support in addition to being on a rotation schedule with other staff members

　　Perform analysis, installation, maintenance and upgrade of Windows and Mac based OS and client side applications

　　Support local DocuSign offices via Help Desk ticketing system and understand when to escalate priority issues

　　Document in a clear manner all actions performed to resolve the service request in the IT Service Management System

　　Respond to incoming IT Service Requests via phone, email, self-service, or walk up requests

　　Perform other related duties as assigned

　　qualifications:

　　Experience level: Experienced

　　Minimum 3 years of experience

　　Education: Bachelors

　　skills:

　　Helpdesk (3 years of experience is required)

　　Technical Support (2 years of experience is required)

　　ITIL Foundations (1 year of experience is required)Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.