Job Title

　　End User Support Specialist III

　　Agency

　　Texas A&M University - Texarkana

　　Department

　　Division Of Technology And Distance Education

　　Proposed Minimum Salary

　　Commensurate

　　Job Location

　　Texarkana, Texas

　　Job Type

　　Staff

　　Job Description

　　The End User Support Specialist III, under general direction, provides technical leadership and oversight for deployment and delivery of enterprise-wide end user support projects or services. Participates in mentoring, training and development of other employees.

　　Salary Information: Expected range is $48,000 - $52,000 annually.

　　ESSENTIAL DUTIES & RESPONSIBILITIES:

　　Works with the Information Technology Operations Manager to establish protocols and processes for problem management and support. Collaboratively monitors effectiveness of established processes and protocols.

　　Serves as a “system administrator” for the Learning Management System (LMS), overseeing system parameters and integration utilities in the support of the LMS platform.

　　Collaborates with the Learning Management System course design team to ensure full utilization of system functionality and complete optimization.

　　Collaborates with other technical staff to establish enterprise level standards for the implementation of new technology deployments and system integration testing.

　　Provides oversight and direction in resolving complex procedural, operational and technical issues.

　　Collaborates with other technical staff to oversee enterprise processes for the evaluation of new technologies. Makes technical recommendations to enterprise executive leadership.

　　Collaborates with project leaders and executive staff to develop work plans and time schedules for projects including outlining phases and identifying personnel and computing equipment requirements. Serves as a senior member of an information resource team responsible for setting the enterprise’s technical standards and direction.

　　KNOWLEDGE, SKILLS & ABILITIES:

　　Minimum Qualifications

　　Bachelor’s degree in applicable field or equivalent combination of education and experience.

　　Five years of related experience in IT.

　　Knowledge of word processing and spreadsheet applications.

　　Knowledge of project management, mentoring, negotiation, basic vendor relations, advanced client relations, proposal writing, business acumen, persuasive communication, adaptability to change, team leadership skills, and quality assurance methodologies.

　　Ability to multitask and work cooperatively with others.

　　Excellent written communication, analytical, interpersonal, and organizational skills.

　　Preferred Qualifications

　　2-4 years technical hands-on experience with Windows based environments, Mac OS environments, networking, or audio/visual equipment preferred.

　　Experience with wireless devices such as smartphones, tablets, notebooks, and iPads.

　　Experience with workstations, printers, and peripherals maintenance experience.

　　SUPERVISION OF PERSONNEL:

　　This position generally does not supervise employees.

　　OPEN UNTIL FILLED. To receive full consideration, you must have your application in by 01/26/2024.

　　To apply: Upload your cover letter, resume and 3 professional references with contact information and with one reference being a supervisor/manager in the questionnaire section of your application.

　　Please remember once you submit your application you will not be able to “revise” or upload any documents. If you have any questions about uploading or a revision to your application, you may contact [email protected].

　　All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

　　Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

　　As a member of The Texas A&M University System, Texas A&M University-Texarkana is a comprehensive regional university that provides students with academically challenging, engaging, and rewarding educational experiences through quality teaching, scholarship, student support services, co-curricular programming, research, and service.Through the personal attention of our faculty and staff, students are afforded the opportunity to acquire the knowledge, abilities, and skills to become leaders in their chosen professions and to prepare for the opportunities of serving in a global environment.A&M–Texarkana began in 1971 as part of East Texas State University and joined The Texas A&M University System in 1996. Our 375-acre campus, which opened in 2008, is near beautiful Bringle Lake in Texarkana, Texas, in a region known as the Ark-La-Tex.With a commitment to academic excellence, student success, and community leadership, A&M-Texarkana is comprised of three academic colleges: education and liberal arts; business; and science, technology, engineering, and mathematics (STEM). The university accommodates students by offering flexible class schedules, web-based courses, and online degree programs.A&M-Texarkana is a member of the National Association of Intercollegiate Athletics (NAIA) Red River Athletic Conference, with men’s and women’s soccer, men’s and women’s tennis, baseball, and softball programs.

　　The Texas A&M University System is one of the largest systems of higher education in the nation, with a statewide network of eleven universities, seven state agencies and a comprehensive health science center. The A&M System is committed to providing an educational and work environment that is conducive to the personal and professional development of each individual employee. Equal opportunity and access will be provided throughout the A&M System to all students, employees, and prospective employees. Employment opportunities for all A&M System members and locations are updated daily and posted on this searchable website.

　　The Texas A&M System is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

　　If you need assistance in applying for this job, please contact (903) 223-1360.