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　　Job Category

　　Employee Success

　　Job Details

　　About Salesforce

　　We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

　　Employee Success (ES) is made up of human resources (HR) professionals who come together to continue to build Salesforce with a goal of helping our employees do the best work of their lives. In Employee Success, we attract and retain the top talent critical to growing out our organization with the Ohana style treatment. Whether we are recruiting the next extraordinary candidate for our company, implementing new programs, or refining our current operations, Employee Success is passionate about the design, development and delivery of an elite employee experience, which allows Salesforce to deliver a premier customer experience in the market.

　　The ES People Advisor is a member of a globally diverse team providing mentorship and assistance to geographically dispersed employees using the latest Salesforce technology. The successful candidate has strong organizational skills with a high attention to detail, time management and communication skills, a commitment to outstanding customer support, and the ability to establish relationships at every level of the organization. This person must be comfortable dealing with highly critical and confidential matters. Our ideal candidate enjoys working in dynamic and high-growth environments and is interested in gaining exposure to a variety of HR subject areas.

　　Your Impact:

　　Provide superior customer service to employees and managers of Salesforce via our Concierge customer portal, and other social channels.Support our knowledge base within Concierge; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees' self-service.Record and supervise all customer interactions using a case management tool responding to inquiries on benefits, time off, compensation, immigration, HR Policy and employee data. Follow through to ensure all assigned cases are resolved and closed timely and appropriately.Develop an understanding of Workday as a tool and leverage its capabilities for manager and employee self-service process inquiriesMaintain appropriate level of process, program, and policy knowledge in order to assist Employees.Proactively identify inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or manager's experience with the process.Assist with User Acceptance Testing for system enhancements.Process corrections or transactions not handled through Employee or Manager Self Service in Workday.Participate in projects to further improve and modernize ES People Services processes for a seamless employee experience.

　　Requirements:

　　Bachelor's degree required1 year prior work experience in Human Resources or a centralized customer service environment preferredPrior experience with Workday HCM or similar HRIS is desirableExceptional problem solving skills with a strong desire for data integrity, process definition, and continuous learningExcellent verbal and written communication skillsThe ability to navigate and collaborate with employees through personal circumstancesAbility to diagnose a problem and lead correction efforts through effective communication and executionSuperior employee experience focusAbility to navigate in a high-paced evolving environment with contending prioritiesAbility to maintain confidentiality in all aspects of job responsibilitiesAppetite for growth and desire to drive process improvements applying technologyWork effectively in a team settingExperience working in HR shared services organization for an established company is ideal

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　　Posting Statement

　　At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

　　Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

　　Salesforce welcomes all.