Bringing smiles is what we do at TTEC… for you and the customer. As an Emergency Service Collector working onsite at the Toll Booths in Naples, FL , you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

　　Looking for Full-Time flexible candidates who can work a minimum of two shifts (Examples are 1st Shifts Begin: 4 AM-7 AM, 2nd Shifts Begin: 12 PM-2 PM and 3rd Shifts Begin 8 PM - 10 PM).

　　What You’ll Do

　　Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet goals. You'll answer associate's questions, issues, and customer escalation while ensuring quality customer experience on every call as you're the first line manager for your team.

　　You’ll report to the Operations Manager. We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals, and influence their career mobility.

　　During a Typical Day, You’ll

　　Operate the toll collection equipment according to the procedure

　　Classify and collect proper toll amounts from motorists traveling through the toll lane

　　Make changes, issue receipts, and write insufficient fund slips

　　Complete operations report and balance cash deposits at the end of shift

　　May require traveling outside of the normal work area and will be compensated for mileage

　　Return phone calls for shift requirements within an hour of the initial call

　　What You Bring to the Role

　　High school diploma or equivalent

　　Current valid Florida driver’s license

　　Availability for a minimum of two shifts 6 days per week

　　Previous supervisor or managerial experience is strongly preferred

　　Promote a performance-driven culture and always work towards reaching for amazing

　　Customer-focused mindset

　　Cash handling experience on a computerized system

　　What You Can Expect

　　Guaranteed 32 hours pay per week regardless of hours worked, not to exceed 40 hours

　　Right to decline shifts after 40 hours of work per week without consequence. However, cannot decline more than (3) shifts during a 30-day period.

　　Ask us about our paid time off (PTO) and wellness and healthcare benefits

　　$16 per hour and performance bonus opportunities, benefits you'd expect, and maybe a few that would pleasantly surprise you (like tuition reimbursement)

　　Visit www.hellottecbenefits.com for more information.

　　About TTEC

　　Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

　　TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

　　Job: _Customer Care Representative

　　Title: Emergency Service Collector

　　Location: FL-Naples

　　Requisition ID: 03SZ0