Job Family: Customer Services

Req ID: 449632

About us

S iemens Digital Industries Software - Transform the everyday.

Let's make the difference together!

Meet the team - Video (https://www.youtube.com/watch?v=k6mVLaUyO4U)

Siemens Digital Industries Software (DISW) is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

We offer a role with responsibility, independence and the possibility to contribute proactively. We foster a teamwork culture with room for individual development

Please visit https://www.siemens.com/plm .

About the role

We are seeking an experienced Customer Success Manager to join our team and work with enterprise-level SaaS customers. You will play a pivotal role in ensuring customers derive maximum value from our cloud platforms by applying best practices and fostering long-term, successful partnerships. As a trusted advisor, you will help customers achieve their business objectives, driving satisfaction and measurable value.

This position is based in Poland, with the flexibility to work remotely and the expectation to travel to customer sites around 15% of the time.

Area of responsibility

Build strong, trusted relationships with enterprise customers, deeply understanding their objectives and ensuring their satisfaction at every stage of their journey.

Drive product adoption by guiding customers to realize measurable value through the use of our solutions and focusing on their business outcomes.

Collaborate with sales and other teams to define customer success plans, identify upsell opportunities, and ensure seamless renewals.

Provide clear value demonstrations, ensuring customers see tangible business outcomes from our solutions.

Champion customer feedback to improve products, services, and processes, while resolving escalations and collaborating with cross-functional teams to ensure success.

Promote simplicity and repeatable processes to achieve scalable and profitable outcomes for both the customer and Siemens.

Key Requirements:

Proven experience managing large, international enterprise accounts with a focus on Customer Success Management, consulting, or sales.

Strong understanding of SaaS technology and how it drives business value, with the ability to communicate this effectively.

Exceptional communication, presentation, and executive-level interpersonal skills.

Analytical and metrics-driven, with the ability to manage complex situations and lead teams to deliver objectives.

Creative, resourceful, and highly organized, thriving in fast-paced, dynamic environments.

Fluency in English, and speaking one other major European language (German, French, Italian, or Dutch) will be advantageous.

Bachelor’s Degree required; Master’s Degree preferred.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We are Siemens

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.

Siemens. Making real what matters

If you want to make a difference – make it with us!

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