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　　The Embalming Supervisor reports to the Central Care Center Manager, and oversees the team of embalmers at the facility. The Supervisor is responsible for planning and directing the activities of the Central Care Center embalmers and resources to optimize client family satisfaction, resource utilization and cost containment within given limits. Working under the direction from the Central Care Center Manager, the Supervisor will direct the activities of supervised personnel within the embalming room to ensure that services from decedent removal through final decedent disposition are provided in accordance with the Company* standards.

　　JOB RESPONSIBILITIES

　　Assists with Embalming: Consistently provides high quality care to those entrusted to the Company’s care throughout the embalming process.

　　Serves as a guardian of the human remains entrusted to the Company’s care

　　Applies his/her artistic skills and scientific knowledge to recreate a memory of the deceased that offers comfort to the Company’s client families.

　　Reverently and efficiently disinfects, sanitizes, preserves and presents the remains in accordance with the family’s wishes while protecting the community’s health.

　　Advises Funeral Directors concerning the condition of the remains and possible treatment so they may effectively manage client family expectations.

　　Ensures the overall presentation of the deceased conforms to the Company’s quality standards and client family’s wishes

　　Supervising Embalming Room: Oversees all activities within the embalming room

　　Performs quality checks to ensure proper procedures are followed

　　Ensures embalming schedule is followed to avoid any disruptions in service

　　Maintains equipment and related logs

　　Provides overall care and maintenance of embalming room

　　Maintains Material Safety Data Sheets

　　Maintains inventory and orders supplies

　　Conducts formaldehyde monitoring with embalming shift

　　Communicates and acts as a liaison between the Central Care Center and other location staff

　　May assist in training of others

　　Creates shift schedule for Embalmers

　　Operates within budget provided and looks for cost savings opportunities

　　Assists with preparing the deceased for identification

　　Conducts the final review to ensure the deceased meets the client’s wishes

　　Assists with scheduling mortuary services

　　Acts as Central Care Center Manager when manager is not present at the location

　　Removals and Transfers (where required by state regulations or Center requirements): Demonstrates a commitment to customer service and serving the Company’s families exceptionally well.

　　Assists in educating the family on what to expect through the removal process

　　Ensures Dignity Promise Standards are met throughout each removal and transfer

　　Confers with the Funeral Director frequently to provide any additional assistance

　　Overall Key Performance Indicators (KPI’s)

　　Production to Expected Level – Manage cases to meet or exceed Company established ratios

　　JD Power Customer Satisfaction Survey – Meet and exceed client expectations

　　Policies and Procedures – Ensure all policies and procedures are closely followed to ensure proper embalming – measured by passing all audits

　　Embalming room – measured by how well room and supplies are maintained

　　Teamwork – maintains an overall positive environment for the embalming staff

　　EXPERIENCE AND EDUCATIONAL REQUIREMENTS

　　Associate’s degree in mortuary science preferred

　　State embalming license or state certification required, according to State regulation

　　At least three years of embalming experience required

　　Must pass pre-employment background check and drug test

　　Must hold valid license to drive a car and be an authorized driver as per the SCI Driver Safety Policy

　　Maintains the proper continuing education credits required to maintain license(s) (if required by state)

　　Knowledge of computers and some software is required

　　WORK CONDITIONS

　　Work indoors and outdoors during all seasons and weather conditions

　　Limited amount of local and/or multiple location traveling required

　　When not required to wear protective gear and if not in contact with families, embalmers must be dressed in a professional manner. Professional Dress is required when in contact with families. Uniforms may be required in some locations.

　　Frequent, continuous periods of time standing, up 8 hours per day

　　Kneeling, reaching and bending to move and arrange materials

　　Climbing stairs to access buildings frequently

　　Physical effort requiring manual dexterity is required

　　Carrying and/or lifting materials up to 100 pounds

　　Working a number of evenings and/or weekends every month

　　Postal Code: K1N 5K4

　　Category (Portal Searching): Operations

　　Job Location: CA-ON - Ottawa

　　Job Profile ID: F00083

　　Time Type: Full time

　　Location Name: First Memorial Services - Fairview Chapel - Fleuriste Michelle