Eligibility Specialist

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　　Eligibility Specialist

　　Salary

　　$26.72 - $36.40 Hourly

　　Location

　　Stillwater, MN

　　Job Type

　　Special Project

　　Remote Employment

　　Flexible/Hybrid

　　Job Number

　　23-00390

　　Department

　　Community Services Dept

　　Opening Date

　　01/19/2024

　　Closing Date

　　1/29/2024 11:59 PM Central

　　Description

　　Benefits

　　Questions

　　JOB SPECIFICS

　　This is a special project position expected to run until December 31, 2024.

　　Job responsibilities include determining eligibility and performing ongoing case management for Families programs in Maxis.

　　Family programs include SNAP (Supplemental Nutrition Assistance Program), MFIP (Minnesota Family Investment Program), DWP (Diversionary Work Program), CCAP (Child Care Assistance Program), and Maxis MA health care programs. Eligibility Specialists are responsible to conduct interviews, process incoming verifications, make determinations, and provide referrals for other services if appropriate.

　　Washington County Community Services values your experiences, perspectives, and unique identity. We are committed to building and sustaining an equitable and inclusive work environment where differences are valued and accepted. We believe diversity benefits and enriches our work and helps us to effectively deliver services to our employees and communities.

　　DESIRABLE EXPERIENCE:

　　Experience interacting with and providing services to individuals from a variety of cultural and ethnic backgrounds

　　Experience or training in the production process in MAXIS, METS, MEC2 and/or MMIS.

　　Paid work experience determining program eligibility in Minnesota for public assistance programs such as SNAP food support, Medical Assistance, MinnesotaCare, cash assistance, child care assistance, or another state's equivalent.

　　Completion of the internship for the Minnesota State College Public Welfare Financial Worker Program.

　　Associates degree or higher in behavioral sciences, human services, accounting, math or business.

　　Experience providing customer service (both in person and over the phone) in a high volume setting.

　　SELECTION TECHNIQUE: Your training and experience will be rated based on the required application material submitted and the top scoring candidates will be forwarded to the hiring department for further consideration.

　　HOURS / DAYS: 8:00 a.m. - 4:30 p.m. Mon-Fri. Work schedules (hours and days) and location are subject to change based on department needs. This position is eligible for a hybrid work environment.

　　ANTICIPATED HIRING RATE: $26.72 per Hour

　　JOB SUMMARY

　　The Eligibility Specialist determines client eligibility, provides case management and helps achieve service goals for health care, employment, veterans and other public assistance programs using an advanced level of technical knowledge of multiple programs, departmental processes, and automated caseload administration.

　　EMPLOYMENT CRITERIA

　　MINIMUM QUALIFICATIONS: This position requires a High School diploma (or equivalency) and two years of paid work experience in a Social Services or Human Services agency; or completion of at least two years of post-secondary education and one year of paid work experience in a Social Services or Human Services agency; or completion of the Minnesota State College Public Welfare Financial Worker or Human Services program.

　　CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE

　　Core Competencies (http://www.co.washington.mn.us/DocumentCenter/View/5174) outline essential business and professional traits necessary to perform this job.

　　• Promote a diverse, culturally competent, and respectful workplace;

　　• Demonstrates ability to apply the principles and practices of public human services programs;

　　• Demonstrates ability to conduct interviews;

　　• Demonstrates ability to explain complex rules and programs so they can be understood by people of diverse socioeconomic and cultural backgrounds;

　　• Demonstrates ability to read, understand, apply and explain complicated and detailed correspondence and reports, regulations and policy directives;

　　• Demonstrates ability to analyze and interpret written, numerical and verbal data from various sources;

　　• Demonstrates ability to enter data accurately into a applications such as Excel and Word;

　　• Demonstrates ability to perform mathematical computations accurately and quickly; and

　　• Demonstrates ability to prepare, clear, concise and accurate records and reports.

　　DUTIES & RESPONSIBILITIES

　　Provide eligibility determination and case management for clients in need of public assistance:

　　• Review applications;

　　• Interview applicants and collect required documentation;

　　• Explain rules and regulations of the programs and potential outcomes;

　　• Verify the completion and accuracy of documentation, analyze information, and apply complex policy and law to determine eligibility;

　　• Approve, modify, and terminate eligibility for public assistance programs;

　　• Impose sanctions and other penalties for non-compliance;

　　• Assess emergency situations, determine immediacy of needs and requirements for resolution and intervention;

　　• Provide public assistance case management using multiple systems;

　　• Maintain concise and accurate records to ensure program integrity;

　　• Interpret and apply federal, state, local policy and administrative procedures in determining eligibility;

　　• Mentor, train, and provide technical assistance to other staff;

　　• Collaborate with employment counselors, social workers, nurses and other internal and external partners to assess client needs and coordinate service plans; and

　　• Collaborate with the investigative agency to identify and refer potential welfare fraud situations and overpayments.

　　Perform other duties as assigned.

　　WORK ENVIRONMENT

　　Work is sedentary in nature performed within the Government Center or satellite offices. Continuous contact with the public, other staff and other agencies. Lifting requirement of 20 pounds on an occasional basis. Wrist and finger manipulation due to filing, compiling, calculating, or computer work. Equipment used will include computer, typewriter, calculator, telephone, copy/fax machine and others. Exposures may include but be not limited to disagreeable odors, communicable diseases, bodily fluids, difficult and challenging behaviors. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.

　　This job description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.

　　Washington County offers a comprehensive benefit package (https://web1.co.washington.mn.us/NeoGovNotices/SHR/2022/Employee_Benefits.pdf) including paid time off, holidays, medical, dental, vision, life and long-term disability insurance.

　　For a more detailed overview of our AFSCME exempt (salaried ) benefit package, click here (https://www.co.washington.mn.us/DocumentCenter/View/50324/AFSCME-Exempt-Benefit-Synopsis) .

　　For a more detailed overview of our AFSCME non-exempt (hourly) benefit package, click here (https://www.co.washington.mn.us/DocumentCenter/View/55122/AFSCME-Non-Exempt-Benefit-Synopsis) .

　　01

　　Which of the following minimum qualifications for this position do you possess:

　　I have a High School diploma (or GED) and TWO years of paid work experience in a Social Services or Human Services agency.

　　I have completed at least 60 quarter college credits and have ONE year of paid work experience in a Social Services or Human Services agency.

　　I have completed the Minnesota State College Public Welfare Financial Worker Program or Human Services Program (completion of internship not required).

　　None of the above

　　02

　　The work performed in this role requires interaction and providing services to individuals from a variety of cultural and ethnic backgrounds. Please check the areas below that best describe your experience:

　　I have experience using a translator/interpreter for a family or person who requires this service.

　　I have completed professional or educational Cultural Competence training or courses.

　　My job responsibilities/duties have required specific interaction with people from different racial/ethnic backgrounds.

　　I am fluent in a second language.

　　I have participated in community Racial Equity, Diversity or Inclusion work.

　　I have participated in professional or volunteer opportunities in diverse, multicultural, and inclusive settings.

　　I have experience working with a diverse background of individuals from various socioeconomic status.

　　None of the above

　　03

　　IMPORTANT: If you checked any of the areas listed above, you must describe your personal or professional experience that demonstrates your ability to interact with people from cultural/ethnic backgrounds other than your own. You must also provide information about where you obtained the experience, what ethnic/cultural population(s) you worked with, and the dates when you gained this experience. Credit will not be given for the answers above if this additional information is missing or incomplete. (If you answered "None of the above" to the question, enter "NA" in the text box.)

　　04

　　Do you have experience or training in the production process in MAXIS, METS, MEC2 and/or MMIS?

　　Yes

　　No

　　05

　　If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

　　06

　　Do you have paid work experience determining program eligibility in Minnesota for public assistance programs such as SNAP food support, medical assistance, MinnesotaCare, cash assistance, child care assistance, or another state's equivalent?

　　Yes

　　No

　　07

　　If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

　　08

　　Have you completed an internship for the Minnesota State College Public Welfare Financial Worker Program?

　　Yes

　　No

　　09

　　If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

　　10

　　Do you have an Associate's Degree or higher in Behavioral Sciences, Human Services, Accounting, Math, or Business?

　　Yes

　　No

　　11

　　If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

　　12

　　Do you have experience providing customer service (both in person and over the phone) in a high volume setting?

　　Yes

　　No

　　13

　　If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

　　Required Question

　　Agency

　　Washington County (MN)

　　Address

　　14949 62nd Street North Stillwater, Minnesota, 55082

　　Phone

　　651-430-6081

　　Website

　　http://www.co.washington.mn.us

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