Career Area:

　　Product Support

　　Job Description:

　　Your Work Shapes the World at Caterpillar Inc.

　　When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

　　As part of Caterpillar's Construction Industries Services Division (CISD), we are hiring a brand new role as an Electrification Services Manager to be responsible for creating, developing, and executing the aftermarket strategy for Electrification Services.

　　Role Summary: This brand new role will serve as the lead within CISD for the Electrification & Energy Solutions (E+ES) Division and will be a pioneer for the enterprise, managing the strategic development and execution of new and existing aftermarket services and solutions related to Electrification and the Energy Transition.

　　The Electrification Services Manager will collaborate with enterprise partners, dealers, and customers to identify service opportunities and drive alignment with broader Electrification initiatives. This role will operate in a fast-paced environment, with a high level of change as the organization learns and adjusts to new inputs, experience, and a changing business landscape. The Electrification Services Manager will be a key leader in driving the testing and adoption of new services and solutions, while gathering and communicating the “voice of the customer” and helping the enterprise improve quality and market acceptance of Caterpillar’s aftermarket services.

　　What You Will Do:

　　Own CISD strategic development and execution of aftermarket services for Electrification.

　　Create, develop, and co-manage commercial aftermarket strategies with Construction Industries’ machine business divisions—Building Construction Products (BCP), Earthmoving (EMD), and Excavation (EXD)—with a focus on Electrification to enable services growth.

　　Represent CISD as the key point of contact for Electrification and Energy Transition aftermarket services initiatives for a variety of enterprise and division touchpoints.

　　Lead Electrification Services sub-team in coordination with the Electrification & Energy Solutions (E+ES) Division.

　　Engage across departments to launch any New Services Development (NSD) for battery-electric machines, including Customer Value Agreements (CVAs).

　　Coordinate Electrification Services “voice of the customer” (VOC) programs to identify customer needs and develop new services opportunities; establish processes to collect and prioritize VOC data and unmet customer needs pertaining to Electrification.

　　Resolve any CI-related aftermarket Leadership Table dependencies related to Electrification.

　　Lead other cross-divisional/enterprise-wide strategic projects related to CI Services for Caterpillar’s energy transition initiatives.

　　Manage a portfolio of special projects to explore, position, and achieve medium to long-term aftermarket services growth for CI Electrification.

　　What You Bring:

　　Extensive and progressive responsibility in equipment sales/marketing, product support, and/or engineering.

　　Strong background in strategic analysis, problem solving, business acumen, and governance.

　　Ability to influence at all levels, including senior management/executive.

　　Bachelor’s degree or equivalent years of professional experience.

　　Top Candidates Will Also Have:

　　Global aftermarket business experience.

　　Prior experience collaborating directly with dealers and/or customers.

　　Project management experience (Six Sigma Black Belt preferred).

　　Effective communication skills, both written and verbal; ability to interact across all levels of the organization. 

　　Prior experience working in or directly with machine or component product groups.

　　Experience providing support in establishing and executing annual strategic planning processes with multiple business units and functions.

　　Strong leadership and people skills; ability to address sensitive issues, develop/mentor others, and persuade internal and external stakeholders to take specific actions (“influence without authority”).

　　MBA or degree in engineering discipline.

　　Customer focus and service excellence mindset with consultative approach.

　　Strong relationship management skillset.

　　Additional Details:

　　This role can be located in Dallas, TX; Peoria, IL, Cary, NC.

　　Travel: internationally up to 20% of the time.

　　Domestic relocation assistance is not available for this position.

　　How We Support You (Employee Benefits)

　　Our goal at Caterpillar is for you to have a rewarding career. We offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a yearly bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

　　Your Work Shapes the World

　　At Caterpillar, we believe each person is unique and valued, and are committed to ensuring that our workplace is diverse and representative of the many customers we serve around the globe. Different perspectives help us achieve our best work and come together to form a high-performing Caterpillar team that makes positive changes in the communities where we live and work.

　　#LI #careers

　　Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

　　Any offer of employment is conditioned upon the successful completion of a drug screen.

　　EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

　　Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .

　　There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

　　Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.