Description MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES:

　　Acts as a business liaison for assigned departments within the health system to ensure that issues are uncovered and recognized before they become critical problems. In this role, it is important to learn and understand core system processes / interdependencies for these departments, aid in the research of reported issues and the implementation of resolutions.

　　Provides ongoing maintenance and advancement of assigned HIS applications, databases, interfaces and reports through effective implementation of solutions, which support the user and application needs of the organization. In this capacity, the System Analyst is fully responsible for the planning, design, implementation, testing, training and ongoing operational efforts of the HIS application software.

　　Works effectively as part of a team in resolving issues escalated through the Help Desk in a timely manner. Investigates, tests, solves problems with HIS application software, databases, interfaces and reports. Provides high level of customer service and appropriate coverage off-hours for critical problems. Actively participates in the process of identifying service issues with the outsourced Help Desk and recommending solutions.

　　Implement applications on schedule while assisting IS team members with the promotion / acceptance of process workflow redesign.

　　Assume responsibility for application related project efforts by coordinating with IS and other departments as necessary to ensure proper communication and execution. This includes design and architecture definition as appropriate, project planning, change management coordination, vendor integration and coordination, user / department communication / notification, etc.

　　Performs other related duties as assigned or requested in order to maintain a high level of customer service.

　　QUALIFICATIONS/REQUIREMENTS:

　　Bachelor’s degree, or equivalent experience

　　Minimum 1 years’ experience with appropriate clinical or financial HISapplications support is required.

　　Strong, demonstrable experience implementing and supporting HIS applications within a hospital / health system is also required.

　　Experience with Epic applications strongly preferred.

　　Must have software Module Certification or able to obtain within six (6) months of employment.

　　Ability to work within a team environment.

　　Excellent analytical, problem solving, written and verbal communications skills. Strong customer service skills. Requirements Epic Application, Certified Epic, Epic Certification, Epic Modules, Epic Software, Epic System Technology Doesn't Change the World, People Do.®

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　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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