At Holiday Inn® Hotels & Resorts , our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand, you’re more than just a job title.

　　At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

　　Holiday Inn Singapore Orchard City Centre is looking for a Duty Manager who is hands-on, worldly in their outlook and performs with flair; someone who knows what it takes to create memorable experiences for our guests.

　　Responsibilities include, but are not limited to:

　　Monitor and manage inventory to ensure occupancy reaches at least 95% every day

　　Analyze rate variance report to ensure revenue control policies are in place

　　Check on the accuracy of data and reservations on Opera PMS

　　Monitor the credit balance of guests to ensure outstanding balances are kept below the stipulated amount

　　Prepare for and conduct shift briefing

　　Liaise with Housekeeping to monitor the statuses of OOO and OOS rooms to update the reception team on room types availabilities

　　Clarify discrepancies on Discrepancy Report with the relevant departments

　　Prepare Our Guest Today report using Manager's report from Opera PMS. Present during Morning Meeting

　　Prepare and run End of Day night audit using Opera PMS system. Coordinate with relevant departments before and after closing to ensure smooth operations

　　Conduct hotel inspection using checklist to ensure physical condition of all parts of hotel is well-maintained

　　Handle guests complaints

　　Handle incidents and record them into DM log

　　What We Need From You

　　3 years experience in the front office, with at least 1 year at the supervisory level. Knowledge of operating Opera PMS, revenue management and inventory allocation concepts are desirable.

　　Required Skills:

　　Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

　　Able to read, write and communicate in English

　　Excellent communication, coordination, team management and problem-solving skills

　　Computer literate

　　What We Offer

　　In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

　　Duty meals

　　Birthday Leave on your birthday month

　　Monthly LOVE Hour

　　Medical, dental & optical benefits

　　Insurance Coverage

　　25-50% F&B Discount at restaurants within IHG Singapore Hotels

　　Special Employee Rate at all IHG Hotels worldwide

　　Room to Grow opportunities

　　What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

　　And because the Holiday Inn Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6,000+ hotels in over 100 countries around the world.

　　So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we’ll make sure you’ll have Room to be yourself. Find out more about joining us today by going to careers.ihg.com.

　　At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

　　Travel is a journey. We help make it a joy.

　　Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®️ family. Let’s Go Further Together.

　　Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

　　At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.