Additional Information Salary: £11.60 per hour.

　　Job Number 24009859

　　Job Category Rooms & Guest Services Operations

　　Location Courtyard Aberdeen Airport, Argyll Way, Aberdeen, Scotland, United Kingdom

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Non-Management

　　POSITION SUMMARY

　　If you like a role that combines office work with customer service and ensuring things get arranged this could be the role for you.

　　Courtyard by Marriott Aberdeen Airport is looking for a Full Time Front Desk Supervisor to join our Front Office Team.

　　You will be responsible for the supervision of all reception staff on shift making sure all procedures are adhered to. Alongside you will undertake all reception duties providing professional and welcoming service to our guests and visitors.

　　You will be working 5 days out of 7 per week on a rotation basis.

　　Travel links from Aberdeen town via the 727 bus which will bring you within 2 minutes’ walk of the Hotel

　　We’ll support you in and out of the workplace by offering:

　　Meals on Duty

　　Team-spirited co-workers

　　Encouraging leadership

　　Support to live a life of wellbeing and happiness

　　Opportunities to serve and give back to the community

　　Discounts on hotel rooms, gift shop items, food and beverage

　　Recognition programs

　　Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

　　Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

　　At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

　　In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.